Senior Store Assistant - Keyholder

Toolstation; Southend-on-Sea; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading multi-channel retailer in Southend-on-Sea is looking for a Senior Store Assistant to support the team in providing excellent customer service. This role requires working 24 hours per week, assisting with deliveries, managing stock, and ensuring store standards. Candidates should possess experience in supervising team members and a commitment to reliability and teamwork. Join us to grow your career with a progressive company offering development opportunities, a generous benefits package, and a supportive environment.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

20% discount across all Travis Perkins companies

Health and wellbeing support

Financial education and support

Qualifications

• Experience in team supervision or as a key holder.
• Must maintain high store standards.
• Flexibility and commitment to support customers and team.

Responsibilities

• Assist customers in finding products.
• Handle deliveries and stock management.
• Open and close the store as a keyholder.

Skills

Customer service

Teamwork

Reliability

Job description

Senior Store Assistant in Leigh on Sea

24 hours per week

We are looking for candidates who live locally and can easily commute to our store.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you’re after a fast‑paced role with an employee‑focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

More than just a store job: you’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands‑on with deliveries, warehouse tasks and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

This is a position with accountability for supporting colleagues to deliver a great customer experience, so while retail is not essential, you will need some experience of either being a key holder or supervising team members.

Get stuck in

Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service

Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.

Ask the right questions

Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.

Be proactive

You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

Keyholder responsibility

You’ll be trusted to open and close the store, assign daily tasks to the team and provide short‑term supervisory cover when needed.

What you’ll bring

A friendly personality

You’ll help maintain our high store standards and create a workplace everyone enjoys.

Reliability

Be there when we need you. Flexibility, commitment and support for your customers and team are key.

Accountability

You’ve taken charge in a previous role and are happy to step up when needed.

Your best self

Bring your energy, enthusiasm, and let your personality shine.

What you’ll get

Why Join Us?

At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

Benefits

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work programme
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare
• Financial education, support and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We’re one of the UK's fastest-growing multi‑channel retailers of tools, accessories and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.