Senior Stock Specialist

The Range; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Plymouth seeks a Senior Stock Specialist to oversee digital fulfilment strategies and performance management. The role combines operational insights and stock expertise to drive customer-centric fulfilment excellence. Candidates should have senior-level retail operations experience and strong analytical skills. The position is full-time, hybrid with national travel required.

Benefits

Competitive salary

Pension

Long service awards

Employee discount

Cycle to work scheme

Qualifications

• Extensive experience in fulfilment or stock management.
• Proven ability to engage with all levels of an organization.
• Experience in leading workshops and ensuring operational consistency.

Responsibilities

• Own the end-to-end digital fulfilment agenda across all channels.
• Lead KPI measurement and improvement.
• Spend significant time in stores embedding best practices.
• Collaborate with departments to develop fulfilment systems.
• Shape future fulfilment models for customer needs.

Skills

Senior-level experience in retail operations

Ability to influence senior stakeholders

Strong leadership skills

Understanding of stock processes

Advanced analytical skills (Power BI, Tableau)

Excellent communication skills

Job description

We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.

As a result of our expansion plans, and our continued ongoing success we are seeking a dynamic Senior Stock Specialist to be based at our Head Office in Plymouth.

About The Role

This role will act as the bridge between the Executive Committee, central functions and the retail estate, ensuring fulfilment excellence is delivered consistently at every level of the business. The successful candidate will be a strategic influencer, shaping processes and systems, while also spending significant time in stores to embed best practice and drive operational ownership.

If you are a leader who can combine operational insight, stock expertise and data-driven decision making to influence change across all levels of an organisation, this role offers the opportunity to transform how we deliver for customers in a fast-growing area of retail.

Key Responsibilities

Fulfilment Strategy & Leadership

• Own the end-to-end digital fulfilment agenda across all channels.
• Influence senior stakeholders (up to CEO level) and engage store teams to drive fulfilment accuracy.
• Align fulfilment operations with broader business strategy.
• Represent fulfilment performance in senior forums.

Performance Management & Insight

• Lead KPI measurement and improvement, maintaining unfulfillment rates below target thresholds.
• Deliver actionable insights through clear reporting and dashboards.
• Build accountability across all levels of the business.

Operational Excellence & Store Engagement

• Spend 23 days per week in stores, embedding best practice and driving ownership.
• Champion stock integrity and customer-focused fulfilment behaviours.
• Lead workshops and forums to ensure consistency and local engagement.

Systems & Process Development

• Collaborate with IT, Supply Chain, and Operations to evolve fulfilment systems.
• Drive simplification, automation, and optimisation of fulfilment processes.
• Ensure system developments reflect operational realities.

Innovation & Future Growth

• Shape future fulfilment models to meet evolving customer expectations.
• Lead initiatives to improve speed, accuracy, and reliability.
• Ensure new propositions are commercially and operationally viable.

Person Specification

Essential Experience & Skills

• Senior-level experience in retail operations, fulfilment, or stock management.
• Proven ability to influence across all levels from shop floor to Executive Committee.
• Strong leadership and stakeholder management skills.
• Deep understanding of stock processes and fulfilment systems.
• Advanced analytical skills (Power BI, Tableau, or equivalent).
• Excellent communication and strategic problem-solving abilities.

Desirable

• Experience with Click and Collect or last-mile fulfilment at scale.
• Background in multi-site retail leadership and digital transformation.
• Familiarity with WMS, OMS, or ERP systems.
• Experience leading change programmes.

What We Offer

• Competitive salary
• Pension
• Long service awards
• Employee discount
• Cycle to work scheme

Position: Permanent, Full-time

Hours: Monday Friday, 08:45am 17:30pm.

Location: Hybrid role - two to three days in the central office, two to three days travelling across stores to embed best practice and ensure fulfilment excellence. National travel required.