Senior Specialist, Audio Visual Event Services

White & Case; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global law firm in London is seeking a Senior Audio-Visual Support Specialist. This role involves supporting teams with meeting setups, troubleshooting AV technology, and collaborating with colleagues to provide exceptional service. The ideal candidate will have over 2 years of experience and expertise in meeting tools like Webex and MS Teams. Competitive benefits include private medical insurance and a pension plan.

Benefits

Private medical insurance

Pension plan with matched employer contribution

Yearly wellbeing fund

Life insurance

Private GP services

Travel insurance

Qualifications

• 2+ years of relevant experience.
• Proficiency in meeting tools and AV equipment.
• Strong verbal and written communication.

Responsibilities

• Support organizing meetings and events.
• Set up conference room technology.
• Provide technical support and troubleshooting.

Skills

Customer service skills

Technical support

Interpersonal skills

Problem-solving skills

Organization skills

Education

ITIL Foundation certification

University Degree

Tools

Webex

MS Teams

Zoom

Jabber

Job description

Key Responsibilities

The Senior Audio-Visual Support Specialist will be client-focused, adept at professional communication, engagement, and collaboration with Technology managers, colleagues, clients, lawyers, and other business services teams. You will also cultivate positive relationships with the team, the Firm, and clients, with responsibilities including:

• Supporting teams in organising meetings, events, and multimedia activities both in-office and virtually


• Serving as an expert in meeting and collaboration tools such as Webex, Jabber, MS Teams


• Setting up conference room technology for audio and video meetings


• Answering technical queries, distributing meeting links, and providing support for virtual and in-office meetings


• Guiding Firm members and clients in using meeting tools like Webex and Jabber


• Assisting in scheduling team resources for meeting support and perform system quality checks


• Monitoring and addressing support requests submitted via email, Jabber, and ServiceNow


• Troubleshooting and escalate issues with AV systems, and utilising RRS, TMS, and other systems for AV requests and activities tracking


• Coordinating team rota, meetings, and events and managing ServiceNow tickets/handling escalations within the team


• Providing feedback on team performance and development, whilst ensuring regular testing and maintenance of AV equipment

You will also work to collaborate with colleagues on technical support, including:

• Providing support for hardware, software, mobile devices, and peripherals


• Monitoring and managing call queues from internal ticketing system (ServiceNow), promptly recording, tracking, and closing service incidents


• Taking ownership of technical issues, resolving them efficiently and effectively

Qualifications and skills

• 2+ years of relevant experience, demonstrating ambition and motivation


• ITIL Foundation certification or practical experience, and/or University Degree (desirable)


• Proficiency in meeting such as Webex, Zoom, MS Teams, Jabber, with familiarity in WebRTC and Cisco scheduling (preferred)


• Experience in working with audiovisual equipment and ability to lift/move equipment, if needed


• Knowledge and experience in Control Systems, DSPs, Audio Distribution, Touch Panels, Virtual TPs, Cisco Codecs & Infrastructure AV equipment


• Strong interpersonal skills, patience, and ability to work in a fast-paced environment


• Exceptional communication, customer service, problem-solving, and organizational skills


• Commitment to exceeding expectations, prompt follow-ups, and excellent verbal and written communication

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values—to be pioneering, united and human—and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential.

We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a finance professional, and our benefits are designed to support your changing needs and priorities across different life stages.

About White & Case

We are a global law firm with longstanding offices in the markets that matter today. Our on-the-ground experience, our cross-border integration and our depth of local, US and English-qualified lawyers help our clients work with confidence in any one market or across many.

Location and Reporting

Based in our London office, and reporting into the Audio Visual Event Services Lead.

This role will operate on a shift pattern, with a requirement for 5 days in the office.

Firm Benefits

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include:

• Private medical insurance


• Pension plan with matched employer contribution up to 7.5%


• Yearly wellbeing fund


• Income protection


• Holiday purchase


• Life insurance


• Critical Illness insurance


• Private GP services


• Travel insurance


• Dental coverage


• Cycle to work


• Holiday purchase (available during annual enrolment)

Equal Opportunity Statement

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed for the relevant position. We are a Disability Confident (Committed) Employer. We will be happy to work with you.