Senior Software Support Analyst

ECS Resource Group Ltd; Gloucester; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A tech solutions provider seeks a Senior Software Support Analyst to join their Business Systems Team in Cheltenham. This hybrid role involves providing advanced support across core business applications such as ERP, CRM, and E-commerce. The ideal candidate will leverage over 5 years of experience, along with advanced SQL skills, to ensure seamless operations and user experience. You'll be pivotal in integrating systems and enhancing application efficiency, all while working collaboratively within a focused team.

Qualifications

• 5+ years of experience in software/application support with strong focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments.
• Advanced SQL skills for complex queries, joins, triggers, and stored procedures.

Responsibilities

• Provide application support and maintenance.
• Manage incidents, problems, and changes.
• Collaborate on continuous improvement.
• Handle integration and data management.

Skills

SQL skills (T-SQL/SQL Server)

Application support

Incident management

ERP/CRM/E-commerce support

API integrations

Tools

HaloPSA

ServiceNow

Jira Service Management

Job description

Senior Software Support Analyst

Location: Cheltenham (Hybrid working)

Salary: 40,000- 45,000 per annum (DOE)

Overview

We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems.

This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience-making sure our business systems remain efficient, intuitive, and aligned to operational needs.

Key Responsibilities

• Application Support & Maintenance
• Incident, Problem & Change Management
• Continuous Improvement & Collaboration
• Integration & Data Management

About You

• 5+ years' experience in software/application support with strong focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
• Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
• Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
• Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.