Senior Software Engineer II - Account Experience

Wise; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology company in London is seeking a Senior Backend Engineer to join the Account Experience team. This role involves owning the user dashboard, improving customer interactions, and leveraging software development experience. Ideal candidates will have over 5 years of programming experience, preferably in Java, alongside effective communication skills and a strong focus on customer experience. Join us in making managing money easier for everyone.

Benefits

Starting salary

Wise Benefits

Qualifications

• 5+ years of software development experience, preferably using Java.
• Strong product mindset with customer-centric prioritization.
• Great communication skills for articulating technical concepts.
• Experience with relational and non-relational databases.
• Enjoy writing clean and testable code.
• Follow best coding practices and participate in code reviews.
• Experience with CI/CD pipelines and distributed systems.

Responsibilities

• Own the primary user dashboard for logged-in customers.
• Provide summaries of recent user activities.
• Deliver spending insights and push notifications.
• Manage customer feedback and improve interactions.

Skills

Software development experience

Communication skills

Experience with databases

Clean code writing

CI/CD pipelines

Data-driven decision making

Job description

Overview

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

About the role: We are looking for a Senior Backend Engineer to join the Account Experience team. The team is the primary gateway into Wise, responsible for the dashboard users see when they first log on. We provide summaries of customers’ recent actions, own the primary mechanisms to send push notifications and emails, and manage insights to help our customers identify ways to get more out of Wise.

How we work

At Wise, we believe in independent teams where we define our priorities ourselves and everyone can contribute with ideas and suggestions. We work closely with our cross-functional partners to review user research and feedback and plan a roadmap that targets the biggest opportunities to improve our customer experience.

What will you be working on?

Our team is the central hub of the Wise experience for personal accounts. We own most of the primary touch points for customers:

• The landing page for logged-in users
• Providing summaries of recent user activities
• Spending insights for customers
• Push notifications and email platform used by all product teams at Wise
• Customer feedback across the app

What do you need?

• You have 5+ years of software development experience (preferably using Java)
• A strong product mindset and passion for customer experience, you prioritise work with the customers in mind and make data-driven decisions to fix customer pain-points
• Great communication skills and the ability to articulate complex, technical concepts to non-technical audience
• Experience working with relational and non-relational databases, query optimisation and designing schemas
• You enjoy writing clean and testable code
• You believe in and follow best coding practices, code reviews and open feedback
• Experience with CI/CD pipelines and Distributed and Concurrent Systems

Interested? Find out more:

• How we work – a practical guide
• DEI @ Wise
• Wise Tech Stack (2025 update)
• Our Engineering career map
• Scaling our Infrastructure; how we make it work
• Wise Engineering – https://medium.com/wise-engineering

What do we offer:

• Starting salary:
• Wise Benefits

#LI-AB3 #LI-Hybrid

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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