Senior SIEM & XSIAM Support Engineer

Palo Alto Networks; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity firm in the United Kingdom is seeking a dedicated Support Engineer to provide expert technical support to clients. In this role, you will resolve complex customer issues related to cybersecurity solutions, leveraging your experience in Endpoint security and SIEM. The ideal candidate will have 4+ years of relevant experience, strong communication skills, and a passion for customer advocacy. Join our global team and contribute to making the digital world safer.

Benefits

FlexBenefits wellbeing spending account

Mental health resources

Personalized learning opportunities

Qualifications

• 4+ years of experience as a Support Engineer.
• Strong customer service skills.
• Experience with EDR tools.
• Excellent written and verbal communication skills.

Responsibilities

• Manage escalated support inquiries effectively.
• Provide technical support for customers.
• Document actions taken for troubleshooting.
• Facilitate root cause investigations.

Skills

Technical support

Customer advocacy

Advanced troubleshooting

Communication skills

Networking knowledge

Endpoint Security software

SIEM experience

Incident response

Tools

Windows OS

MacOS

Linux based applications

Kubernetes

GCP

AWS

MS Server solutions

Job description

A leading cybersecurity firm in the United Kingdom is seeking a dedicated Support Engineer to provide expert technical support to clients. In this role, you will resolve complex customer issues related to cybersecurity solutions, leveraging your experience in Endpoint security and SIEM. The ideal candidate will have 4+ years of relevant experience, strong communication skills, and a passion for customer advocacy. Join our global team and contribute to making the digital world safer.