Senior Service Desk Analyst

Pro-Connexions; United Kingdom; On-site; GBP 28,000 - 35,000; Full time

Job summary

A technology support firm in the UK is seeking a 2nd Line Support / Senior Service Desk Analyst to provide end-user support in Leeds. The ideal candidate will possess skills in Windows 10/11, Office 365, and Active Directory. Strong communication and troubleshooting skills are essential. Join us to gain valuable experience and grow your career in IT support.

Qualifications

• Proven experience in supporting end-users in a 2nd line role.
• Ability to troubleshoot effectively and efficiently.
• Strong communication skills to liaise with users.

Responsibilities

• Provide end-user support and resolve issues.
• Manage and troubleshoot Active Directory and SCCM.
• Collaborate efficiently within the IT team.

Skills

Microsoft Windows 10/11

Microsoft Office 365

Active Directory

Group Policy

SCCM

Excellent communication

Troubleshooting

Resourcefulness

Growth mindset

Job description

2nd Line Support / Senior Service Desk Analyst / IT Support

Based in Leeds - Mon to Fri. Responsible for providing end-user support.

As a 2nd Line Support / Senior Service Desk Analyst / IT Support, you should possess some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM.

The successful 2nd Line Support / Senior Service Desk Analyst / IT Support will need to have excellent communication skills, strong and logical troubleshooting and diagnostic abilities, be resourceful, and have a growth mindset with the drive and ambition to progress.

Experience of adding value to a team and being the go-to person will be a significant advantage. Apply now — we are eager to invest in your career!