Senior Service Desk Analyst

Pro-Connexions; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A technology services company is seeking a Senior Service Desk Analyst in Manchester to provide end user support in a hybrid role. The ideal candidate will have experience with troubleshooting Microsoft Windows 10/11 and Microsoft Office 365, alongside strong communication and problem-solving skills. This role also involves contributing to Knowledge Banks and maintaining a professional presence within the team.

Qualifications

• Experience with troubleshooting Microsoft Windows 10/11 and Microsoft Office 365.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Provide end user support for IT issues.
• Assist with troubleshooting various software and networking issues.
• Contribute to Knowledge Banks and set high standards.
• Maintain professionalism and bring value to the team.

Skills

End user support

Troubleshooting Microsoft Windows 10/11

Microsoft Office 365

Active Directory

Group Policy awareness

SCCM / Intune

Basic networking triage

Job description

Overview

Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer based in Manchester - Mon Fri Hybrid role, needed to provide end user support.

Responsibilities

• Provide end user support.
• Assist with troubleshooting Microsoft Windows 10/11, Microsoft Office 365, Active Directory, awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, and networking triaging.
• Contribute to Knowledge Banks (KBs) and act as a senior member in a technical capacity and set high standards.
• Demonstrate excellent communication, strong and logical troubleshooting/diagnostic abilities, be resourceful, with a growth mindset, able to take constructive criticism to improve, and be driven with ambition to progress.
• Maintain a professional presence and bring value to the team.

Qualifications

• Experience with Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, Group Policy awareness, SCCM / Intune, DFS permissions in SharePoint, and basic networking triage.
• Excellent communication skills, strong problem-solving abilities, and a drive to progress and develop.