Senior Service Designer - Shape Patient-Centered Services

Genomics England; Greater London; Hybrid; GBP 67,000; Full time

Job summary

A leading genomic healthcare organization in Greater London is seeking a Senior Service Designer. This role focuses on enhancing service delivery through user-centred solutions. Responsibilities include mapping service processes, leading cross-functional collaborations, and translating insights into actionable design. The ideal candidate will have proven expertise in service design, strong communication skills, and experience in tackling complex service challenges. A dynamic work culture and generous benefits package are offered.

Benefits

30 days’ holiday plus bank holidays

Flexible working arrangements

Defined contribution pension

Individual learning budgets

Subsidised gym membership

Qualifications

• Proven expertise in service design with a strong portfolio.
• Experience leading cross-functional teams and delivering outcomes.
• Ability to tackle complex service challenges in governance and policy.

Responsibilities

• Map and enhance service delivery processes.
• Translate user needs into actionable design solutions.
• Facilitate decision-making across multiple teams.

Skills

Service design expertise

Cross-functional collaboration

Strategic thinking

Complex data analysis

Communication skills

Tools

Service blueprints

Journey maps

Job description

A leading genomic healthcare organization in Greater London is seeking a Senior Service Designer. This role focuses on enhancing service delivery through user-centred solutions. Responsibilities include mapping service processes, leading cross-functional collaborations, and translating insights into actionable design. The ideal candidate will have proven expertise in service design, strong communication skills, and experience in tackling complex service challenges. A dynamic work culture and generous benefits package are offered.