Senior Service Designer — End-to-End Banking Journeys

Barclays UK; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in Greater London seeks a Senior Service Designer to design end-to-end service journeys for users. The role involves creating intuitive interfaces and service prototypes while collaborating with various teams to ensure a seamless user experience across digital and offline channels. Ideal candidates will have strong design thinking skills and the ability to influence stakeholders effectively. This position champions user experience and requires a strategic approach to service design.

Qualifications

• Experience in applying best practice design thinking and service design techniques.
• Ability to influence stakeholders with competing objectives.
• Strong communication skills for technical and business stakeholders.

Responsibilities

• Design end-to-end service journeys to help users achieve their goals.
• Create and maintain service blueprints and customer journey maps.
• Support project teams to manage and visualize outcomes.

Skills

Design thinking

Service design techniques

Stakeholder management

Strategic thinking

Job description

A leading banking institution in Greater London seeks a Senior Service Designer to design end-to-end service journeys for users. The role involves creating intuitive interfaces and service prototypes while collaborating with various teams to ensure a seamless user experience across digital and offline channels. Ideal candidates will have strong design thinking skills and the ability to influence stakeholders effectively. This position champions user experience and requires a strategic approach to service design.