Senior Service Delivery Lead: Call Handling

North West Ambulance Service; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading emergency service provider is seeking a Service Delivery Manager in Bolton to oversee Call Handling operations. This senior role involves managing performance, leading a team of senior managers, and ensuring the delivery of high-quality care. The ideal candidate is a motivated leader with experience in managing change and performance in complex environments. Join to play a pivotal role in shaping the future of urgent care services and driving innovation across our services.

Qualifications

• Proven experience in Integrated Contact Centres or similar environments.
• Strong ability to manage change and deliver results.
• Excellent analytical and strategic thinking skills.

Responsibilities

• Provide senior operational and performance management for ICC Call Handling.
• Deliver key performance indicators through robust monitoring.
• Lead and motivate a team of senior managers.

Skills

Leadership

Change Management

Analytical Skills

Performance Management

Stakeholder Engagement

Job description

A leading emergency service provider is seeking a Service Delivery Manager in Bolton to oversee Call Handling operations. This senior role involves managing performance, leading a team of senior managers, and ensuring the delivery of high-quality care. The ideal candidate is a motivated leader with experience in managing change and performance in complex environments. Join to play a pivotal role in shaping the future of urgent care services and driving innovation across our services.