Senior Service Advisor

Octane Recruitment; Nottingham; On-site; GBP 30,000 - 32,000; Full time

Job summary

A family-run automotive business based in Nottingham is seeking a Senior Service Advisor to enhance customer satisfaction and drive sales. The ideal candidate will have a strong passion for customer service, be able to work in a fast-paced environment, and contribute to the success of the team. This role offers competitive compensation and opportunities for career progression.

Benefits

Opportunities for growth

Great benefits package

Qualifications

• Passion for delivering high-quality service.
• Experience in customer service roles, preferably in the automotive sector.
• Ability to communicate effectively with customers.

Responsibilities

• Provide a professional point of contact for customers via phone and email.
• Identify opportunities to upsell additional services.
• Assist autocentres by accurately pricing work.

Skills

Customer service

Communication

Sales

Job description

Vacancy: Senior Service Advisor

Location: Nottingham, East Midlands

Hours: Monday – Friday 8:30 – 17:30 & 1 in 2 Saturdays 8:30 – 13:00

Salary: Basic £30,000 – £32,000 OTE £37,000

Do you want to work for a long‑standing family‑run business based in Nottingham who believes in nurturing talent and helping you progress into the best version of you as you are the backbone of the operation and committed to help you realise your full potential.

The ideal candidate will have a passion for delivering high‑quality service in the Nottingham area. This company offers a great benefits package and opportunities for growth and advancement. If you are a skilled and dedicated Senior Service Advisor / Supervisor who is passionate about customer service and cars, committed to delivering high‑quality work and growing within this company, this is the place for you!

Key Responsibilities

Customer Service & Communication

• Provide a professional and friendly point of contact for customers via phone and email.
• Clearly explain vehicle inspection reports and required repairs, ensuring customers understand the work needed.
• Gain customer approval for repair work, advising on costs and timescales in a transparent manner.
• Maintain strong customer relationships, handling queries and concerns effectively to enhance satisfaction.

Operational & Administrative Support

• Assist autocentres by accurately pricing work and sourcing necessary parts in a timely manner.
• Ensure smooth workflow coordination by managing incoming work requests efficiently.
• Communicate effectively with suppliers to order parts, and support workshop productivity.
• Work closely with autocentres to complete key administrative tasks and improve service processes.
• Ensure adherence to company policies and industry standards, completing all required training.

Sales & Business Growth

• Identify opportunities to upsell additional services where appropriate, providing value to customers.
• Work proactively to maximise sales and service bookings through effective customer engagement.
• Support promotional campaigns by informing customers about offers and relevant services.

General Duties & Compliance

• Maintain an organised and efficient approach to workload management in a fast‑paced environment.
• Ensure compliance with company procedures, including health and safety regulations.
• Accurately update customer records and job statuses within the company system.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.
• Assist in training new team members and supporting ongoing staff development.

All applications will be treated with the utmost confidentiality.