Senior Scheduler

Pure Human Resources; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading security solutions firm in London is seeking a detail-oriented Senior Scheduler to enhance operational efficiency. You will lead workforce scheduling, manage scheduling queries, and analyze workload data to implement improved solutions. Ideal candidates will possess strong coordination and analytical skills, alongside a commitment to exceptional customer service. This full-time, permanent position offers a competitive salary of up to £35k depending on experience.

Qualifications

• Experience in workforce scheduling and planning.
• Ability to manage daily coordination and communication effectively.
• Analytical skills for workload data and forecasting.

Responsibilities

• Lead workforce scheduling and planning.
• Act as the main point of contact for scheduling queries.
• Issue and close maintenance and installation calls accurately.
• Analyse workload data and implement proactive scheduling solutions.

Skills

Workforce scheduling

Coordination management

Data analysis

Customer service

Job description

Senior Scheduler

Edmonton, London N9

Full time, permanent

Salary: Up to 35k DOE

Security Systems and Fire Safety for Businesses

With over 30 years of industry experience, Lee Fire & Security provides comprehensive fire protection, CCTV, and security systems across London and the Home Counties. Renowned for their technical expertise and exceptional customer service, they deliver fully compliant, high‑quality solutions to commercial, residential, and public sector clients.

They are now seeking a proactive and detail‑oriented Senior Scheduler to join their Operations team. This is a key role ensuring engineers are efficiently deployed, service standards are met, and customers receive a seamless experience.

Senior Scheduler , the role :

• Lead workforce scheduling and planning to ensure efficient use of engineer resources and adherence to SLAs
• Act as the main point of contact for scheduling queries, managing all daily coordination and incoming calls
• Issue and close maintenance and installation calls accurately, validating all engineer reports
• Analyse workload data, forecast demand, and implement proactive scheduling solutions to enhance performance