Senior Sales Manager

BCH HOTEL SINGAPORE; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A premier hotel in London seeks an experienced professional to manage solicitation, planning, and execution of event bookings. The ideal candidate will possess strong negotiation and solicitation skills, a hospitality management degree, and at least 2 years of relevant experience. Responsibilities include creating event packages, ensuring quality service delivery, and liaising with various departments. This role is crucial for maximizing the hotel's marketing efforts and guest satisfaction.

Qualifications

• Minimum of 2 years of experience in hotel catering & planning or related F&B industry.
• Experience in executing a departmental marketing plan.
• Ability to manage client expectations effectively.

Responsibilities

• Solicit business through departmental marketing plan and practices.
• Negotiate prices and prepare contracts for events.
• Coordinate with internal departments for event delivery.
• Maintain compliance with hotel standards and service quality.

Skills

Solicitation skills

Negotiation skills

Event planning

Customer service

Education

High School Diploma or Hospitality Management Degree

Job description

JOB SUMMARY

This position is accountable for soliciting, qualifying and converting Social, Residential, Non-Residential and Offsite segment booking business through both an established base of key accounts, key prospects as well as other new accounts.
To anticipate and exceed guests' expectation and needs in planning and executing each event while ensuring the best return value for the hotel.
Additionally, this position is active in the execution of the departmental marketing plan through the participation in both the planning and hosting the sales activities outlined below.

CANDIDATE PROFILE

Education and Experience

• High School Diploma or Hospitality Management Degree
• Minimum of 2 Year of experience in hotel catering & planning or related F&B industry.

CORE WORK ACTIVITIES

• Solicit business through execution of actions outlined in the departmental marketing plan as well as solicitation practices.
• Solicit existing & new account base to generate additional bookings
• Source for venues to engage hotel as official caterer and actively promote these venues to our guest
• Create packages to help promote awareness in order to gain more market share
• Prompt response (within 24 hours) to all forms of inquiries in an effort to capture additional market share
• Solicit from and confirm with clients, all information pertaining to the event they are planning and to organize information for accurate handover to Service Manager once the account goes definite.
• Negotiate prices, prepare accurate quotes and then confirm by written contracts.
• Compulsory site inspection on venues for events including back & front of the venues.
• Upon turnover of a booking, coordinate and follow up with Chef, Stewarding & Banquet and other department to ensure smooth delivery of hotel’s promised services.
• Organize and disseminate information to all departments through e-mails, memos, banquet event orders in a professional and timely manner.
• Liaise with Chef for developing and revising menus and overall costing.
• Collect 1st Deposit after signed contract. Adhere to schedule listed in contract.
• Active enrolment of members by promoting the benefits.
• Participate in Wedding Show and Adhoc Catering Sales Initiative projects.
• Actively with the compilation of competitive intelligence information.
• Initiate billing procedures, ensuring client credibility and that deposit and/or credit applications are received with adequate information and within an acceptable time frame.
• Submission of required reports by department in a timely manner.
• Compliance to Hotel’s standards at all times.
• Active participation in Departmental meetings, team building efforts and other like activities.
• Mandatory attendance in appropriate Catering & Events training.
• Maintain high quality of service standards required by the hotel and by the company.
• All other reasonable requests that are made by Director of Sales.