Senior Sales Associate - Regent Street, London

Tory Burch; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury lifestyle brand in Greater London is seeking a dedicated customer service representative to enhance the client experience and contribute to sales. Candidates should have 2-4 years in retail, strong communication skills, and a passion for the brand. This role offers a collaborative work environment and opportunities for professional growth. Ideal for someone eager to make a difference while being part of a dynamic team.

Benefits

Generous employee discount

Professional coaching access

Well-being benefits

Qualifications

• Two to four years of experience in a high volume, customer-driven retail environment.
• Strong interest in the culture and products of the company.
• Open availability for a flexible work schedule.

Responsibilities

• Build and maintain customer relationships to drive business.
• Deliver an exceptional client experience.
• Communicate the brand philosophy with customers.

Skills

Customer relations

Communication

Sales skills

Team collaboration

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.

This Role is Tailor-Made for You Because:

You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. You’re also resourceful and collaborative – a team player who is savvy about the visual and operational aspects of the role and committed to loss prevention.

A Day in the Life:

The typical day is… atypical. You might be building and maintaining new and existing customer relationships to drive the business and meet personal sales goals, creating the customer experience through use of selling skills and extensive product knowledge, understanding and communicating the Tory Burch brand philosophy and lifestyle with each other and the customer while ensuring all sales and operational policies and procedures are followed and maintained. The consistent thread is that you’ll be working with an amazing team of women and men who share your passion for excellence.

To Land This Role:

• Two to four years of experience in a high volume, customer-driven retail environment
• Strong interest in the culture and products of Tory Burch
• Strong customer relations experience, along with verbal and written communication skills
• Must have open availability for a flexible work schedule that meets the needs of the business
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

Why You’ll Want to Join Our Team:

The Retail Team is a dynamic group of professionals, connecting our brand to customers through people management, building a world class talent pool, and driving business initiatives and results. By tapping into our relationships with customers, we are able to build brand awareness, promote new product assortments, and generate positive coverage of our company, our collections, and our Foundation. We work hard and have fun while doing it!

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.