Senior Sales Advisor

Liverpool FC; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier sports club in Liverpool is seeking a Senior Sales Advisor to join its Liverpool One Store. This role involves managing daily operations, ensuring high standards of customer service, and motivating the store team. Ideal candidates will have retail experience and strong leadership skills. The position offers a competitive salary and a comprehensive benefits package, including a pension scheme, holiday entitlement, and exclusive discounts.

Benefits

Competitive salary

25 days holiday plus bank holidays

Pension scheme with matching

Life assurance cover

Employee assistance programme

Exclusive shopping discounts

Qualifications

• Ability to motivate and drive a team in a retail environment.
• Excellent customer service skills in a retail setting.
• Strong numerical skills to solve problems quickly.

Responsibilities

• Drive store team to ensure excellent customer service.
• Manage shopfloor operations and maintain high standards.
• Hold keyholder responsibilities in absence of management.
• Conduct customer service observations to ensure standards.

Skills

Leadership experience in retail

Strong product awareness

Excellent customer service skills

Numerical and analytical skills

Attention to detail

Ability to make operational decisions

Job description

Senior Sales Advisor, Liverpool One Store

We have an exciting opportunity for an individual to join our Liverpool FC team as a Senior Sales advisor. In this role you will work closely with our store management team, in order to drive the store team to ensure excellent customer service and store performance.

Responsibilities

• Understand store targets and KPIs to ensure that targets are delivered.
• Take responsibility for running departments within the store and ensuring that all targets are met, and high standards are maintained at all times.
• Manage the shopfloor, including queues, customer issues, stock availability issues and printing issues, to ensure that high standards are delivered and maintained.
• Ensure all deliveries are received and processed in the most efficient manner and the shopfloor is commercially merchandised.
• Undertake keyholder responsibilities, which will include holding the store in the absence of the Store Manager, Assistant Manager & Store Supervisor.
• Open and close the store, carrying out till counts, investigating, resolving, actioning or escalating any till losses or discrepancies, cashing up, safe counts, banking and managing collections, to complete all of this in accordance with Store standards and compliance checks.
• Review the daily handover documents and daily planner to allocate daily activities to the store team, using this detail to talk through the daily brief with the team, providing key targets for the day and allocating sections and/or jobs to the store team.
• Review that activities are being actioned and follow up as necessary.
• Complete customer service observations and floor walks to ensure we maintain high store standards and direct the team to implement any actions.
• Support with shopfloor moves and any promotional activities and product launches, for example Kit launch and taking responsibility for any key actions in preparation for key launches/events.
• Support the management team in delivering refresher training to the existing store team, whilst supporting the induction and training of new store team members.
• Undertake all tasks in accordance with our retail standards and to participate in regular meetings and training.

Qualifications

• Leadership experience working in a retail store environment and have the ability to motivate and drive a team.
• Strong product awareness and understanding of good customer experience.
• Excellent customer service skills and ability to work in a customer facing setting.
• Excellent numerical and analytical skills and be able to solve problems quickly and effectively.
• Eye for detail and confidence working in a fast paced environment, working as part of a team and independently, with the ability to make operational decisions.

Benefits

• Competitive salary.
• 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days).
• Access to our benefits kit bag including contributory pension scheme matching up to 5.5%, life assurance cover, free financial guidance and mortgage advice, car salary sacrifice scheme, cycle to work scheme, purchase season ticket loans, exclusive shopping discounts & cashback with top retailers, will writing service for future planning, employee assistance programme, medicash health cash plan, volunteering opportunities, special LFC perks - retail discounts, partner offers, free LFCTV GO access, priority tickets for matches, events & concerts.

Equal Opportunity

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

Contact Details: Liverpool FC
Tel: [phone]
Contact: Laura Hall
Email: [e-mail]