Senior Resident Liaison — Customer-Centric Site Advocate

WATES; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK building and property maintenance company is seeking a Senior Resident Liaison Officer to join the planned maintenance team in Greater London. The ideal candidate will have a strong customer service background, ensuring resident needs are prioritized and complaints managed effectively. Responsibilities include managing communication across multiple sites and attending meetings to uphold high standards of service. Applicants may undergo additional checks, and Wates values a diverse and inclusive workforce.

Benefits

Inclusive workplace

Opportunities for development

Qualifications

• Strong background in customer service.
• Ability to manage tenant complaints effectively.
• Prior experience as a Senior Resident Liaison Officer is desired.

Responsibilities

• Manage Tenant/Customer/Resident Liaison Service across multiple sites.
• Attend client meetings to ensure high customer service.
• Monitor recruitment and training of RLOs.
• Handle tenant complaints as a point of escalation.

Skills

Customer service

Communication

Conflict resolution

Job description

A leading UK building and property maintenance company is seeking a Senior Resident Liaison Officer to join the planned maintenance team in Greater London. The ideal candidate will have a strong customer service background, ensuring resident needs are prioritized and complaints managed effectively. Responsibilities include managing communication across multiple sites and attending meetings to uphold high standards of service. Applicants may undergo additional checks, and Wates values a diverse and inclusive workforce.