Senior Renewal & Engagement Executive

GlobalWebIndex; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading tech company in the UK is seeking a Customer Success Manager to implement account retention strategies and enhance client engagement. The role involves managing renewals, driving customer satisfaction, and providing support to ensure clients gain maximum value from the company's products. Ideal candidates will have relevant experience in Customer Success, strong analytical skills, and a Bachelor's Degree or equivalent experience. The company offers flexible working options and a range of employee benefits.

Benefits

25 days' annual leave

Health cash plan

Competitive salary

Flexitime and remote options

Accredited learning and career growth

Qualifications

• Experience managing customer renewals.
• Strong analytical skills with high attention to detail.
• Ability to bring data to life with stories and present with confidence.

Responsibilities

• Own and manage the renewal process.
• Identify opportunities for account growth.
• Deliver exceptional onboarding for new clients.

Skills

Customer Success experience

Analytical skills

Organizational skills

Interpersonal skills

Education

Bachelor's Degree or equivalent practical experience

Tools

Salesforce

Live chat software

Product analytics tools

Job description

A leading tech company in the UK is seeking a Customer Success Manager to implement account retention strategies and enhance client engagement. The role involves managing renewals, driving customer satisfaction, and providing support to ensure clients gain maximum value from the company's products. Ideal candidates will have relevant experience in Customer Success, strong analytical skills, and a Bachelor's Degree or equivalent experience. The company offers flexible working options and a range of employee benefits.