Senior Regional Support Officer

NATIONAL EDUCATION UNION; Exeter; Hybrid; GBP 59,000; Full time

Job summary

A prominent trade union for educators is seeking a Senior Regional Support Officer to manage a team and oversee casework in Exeter. The successful candidate will be instrumental in engaging and supporting Union members, handle escalated issues, and contribute to priority research in the region. The role offers a competitive salary, 35 days of annual leave, and opportunities for blended working arrangements. A commitment to equal opportunities is fundamental to the organization's practices.

Benefits

35 days annual leave

Defined benefit pension scheme

Flexible working arrangements

Qualifications

• Experience in managing and supporting a team.
• Ability to deal with escalated issues and complaints.
• Experience in undertaking casework research.

Responsibilities

• Manage a team of regional support officers.
• Oversee assessment and allocation of casework referrals.
• Act as an escalation point for complex casework.

Skills

Team motivation and development

Casework research and management

Complaint resolution

Job description

SENIOR REGIONAL SUPPORT OFFICER

Based in the NEU South West Region (Exeter, EX2 7FW)

Permanent, full-time

Commencing salary £58,983 per annum

The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union—ready to meet the challenges of the future and drive lasting change in education.

We are seeking to recruit a Senior Regional Support Officer (SRSO) who will contribute to the strength of the Union and to the priorities for supporting, engaging and involving members, through the management of a team of regional support officers in the region. Having oversight and responsibility for the assessment and allocation of casework referrals and acting as an escalation point for complex casework and complaints to regional support officers.

We are looking for applicants who can motivate, develop and support a team individually and as a group; deal with escalated issues and complaints; assist in relevant areas of research on priority issues for the Union regionally; undertake casework research, support and management up to a hearing; and manage personal injury casework.

The role of Senior Regional Support Officer is an office-based role, and the NEU also operates a Blended Working Arrangement Policy which means colleagues can usually work from home up to 2 days per week, subject to business needs.

In addition to salary, we offer good conditions including 35 days’ annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants.

Further details can be downloaded from our website via the button below where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Wednesday 14 January 2026.

We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements.

THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE