Senior QA & Compliance Lead — Student Conduct

Falmouth Careers; Mabe Burnthouse; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading university in the United Kingdom is seeking a Senior Officer in Quality Assurance & Enhancement. This role focuses on managing student-related cases and ensuring compliance with regulatory requirements. The ideal candidate is educated to degree level, has experience in investigations and case management, and is committed to providing exceptional customer service. Candidates should possess strong communication skills and the ability to handle sensitive situations effectively. The position offers various employee benefits including generous holiday allowances and pension contributions.

Benefits

Employer Pension Contribution up to 12%

28 days + 8 days bank holiday

Annual salary increments

Enhanced Maternity/Paternity Pay/Adoption Pay

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

Salary Sacrifice Home & Tech Scheme

Life Assurance

Qualifications

• Experience of undertaking investigations and case management involving students/young adults.
• Effective communicator committed to high customer service.

Responsibilities

• Manage student-facing cases from disclosure to appeal in line with university policy.
• Ensure compliance with regulatory frameworks and quality assurance.
• Coordinate investigations and manage reporting effectively.

Skills

Sound knowledge and understanding of sector regulatory requirements

Experience of working with a high level of autonomy

Ability to deal with sensitive situations with empathy

High level of personal resilience

Education

Degree level education or equivalent

Job description

A leading university in the United Kingdom is seeking a Senior Officer in Quality Assurance & Enhancement. This role focuses on managing student-related cases and ensuring compliance with regulatory requirements. The ideal candidate is educated to degree level, has experience in investigations and case management, and is committed to providing exceptional customer service. Candidates should possess strong communication skills and the ability to handle sensitive situations effectively. The position offers various employee benefits including generous holiday allowances and pension contributions.