Senior Project Manager

Forrit; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Edinburgh is seeking a Senior Project Manager to oversee multiple digital projects and ensure customer success through seamless execution of platform migrations. The ideal candidate has over 10 years of experience, is adept at agile methodologies, and has strong communication skills. This role offers a competitive salary and benefits aimed at promoting a healthy work-life balance.

Benefits

Competitive salary

25 days annual leave

Pension

Private health care

Cycle to work scheme

Qualifications

• Minimum of 10 years of experience in customer success and technical project management.
• Proven track record in managing complex technical projects.
• Familiarity with Microsoft Azure and Content Management Systems.

Responsibilities

• Apply agile project management methodologies to migration projects.
• Utilise project management systems to manage workflow.
• Identify and implement project and process improvements.

Skills

Project management

Agile methodologies

Communication

Problem-solving

Customer success

Education

Bachelor’s degree in Business or related field

Tools

Jira

Azure DevOps

Microsoft Teams

Job description

Overview

Who are We..? Founded in 2014 and based in Edinburgh, Forrit helps organisations do more with less; our future-proof CMS provides operational efficiency and cost savings. We help reduce third-party software costs and create fast pay-back on investment. Our customers are in highly regulated industries, so with security and audit features built-in, our cloud-native CMS helps reduce risk and ensure compliance. Customisable approval processes, clear audit trails and optional roll-back keep clients in control. As a Microsoft Partner, clients can rely on a secure, scalable and reliable solution and can leverage their organisation’s committed cloud spend with Microsoft.

Benefits

We offer an amazing workplace environment in the centre of Edinburgh. We see our employees as our greatest asset and invest in our people, offering benefits that support healthy work-life balance. Some benefits include:

• Competitive salary
• 25 days annual leave (+bank holidays)
• Pension
• Private health care
• Income protection scheme
• Group life cover
• Enhanced Parental leave and pay
• Cycle to work scheme
• Flexible working
• Learning and education opportunities
• Regular social activities

Scope of role

As a highly experienced technical and customer-focused Senior Project Manager, with over 10 years in the industry, you should have demonstrable experience in project and process management roles, ideally in a digital delivery environment. A critical thinker and problem solver, you will be comfortable working alongside a team of developers. You will coordinate and manage multiple digital projects from concept to delivery across the full customer lifecycle, including post-implementation Business-as-Usual (BAU) request management.

This rewarding role is pivotal in ensuring our customers’ success by driving seamless execution of technical projects, including platform migration onto the cloud-based Forrit One CMS. A solid understanding of agile methodologies, awareness of Microsoft Azure and CMS platforms would be a significant advantage.

Summary Of Key Roles And Responsibilities

• Apply agile project management methodologies to new/evolving migration projects, including onboarding and optimisation.
• Utilise project management systems, including Jira, Azure DevOps and Microsoft Teams to effectively manage the workflow of all tasks.
• Identify and implement ongoing project and process improvements.
• Lead regular internal and external status & planning meetings, managing risk and unblocking issues to reach the desired outcome.
• Coordinate project deliverables with technical developers and QA team colleagues.
• Liaise with design and technology partners to strategise and manage the delivery of collaborative technical integrations.
• Establish strong working relationships with colleagues, clients and agency partners.
• Scope and estimate project deliverables, costs, and timings.
• Assist with new business pitches as required.
• Actively manage customer satisfaction through the full lifecycle, from pre-project phase, through project delivery to BAU.
• Coaching and developing others new to/within the role family, and potential line management as the team grows.

Skills And Qualifications

We are looking for someone who has a strong sense of ownership and is self-directed, whilst working effectively as a team player with people in the project team, wider business, and a portfolio of customers. Able to thrive in a fast-paced environment and deal with ambiguity, you need to possess critical thinking and problem-solving skills. With agile/project management qualifications and curiosity to develop skills further, ideally you would have familiarity with the technical aspects of CMS digital delivery management. Driven by identifying opportunities to make positive change, you can guide a customer through their first one hundred days and beyond, building trusted relationships and creating advocacy for our platform through positive customer experience.

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
• Minimum of 10 years of experience in customer success, technical project management.
• Proven track record in managing complex/multiple technical projects, client relationships, and platform migrations, ideally in a digital/CMS environment.
• Proven experience in using agile methodologies in project delivery (certification beneficial).
• Familiarity with Microsoft Azure and Content Management Systems is highly desirable.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities with a customer-centric mindset.