Senior Product Support Engineer — Data Platform (Remote UK)

TimeXtender; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading data solutions provider in the UK is seeking a Product Support Specialist to be the primary expert for their data platform. This role involves managing complex technical escalations and providing guidance to customers. Candidates should have at least 4 years of experience in a customer-facing data role, proficiency in SQL, and familiarity with technologies like Microsoft Fabric and Snowflake. The position is remote, requiring candidates to be located in the UK with unrestricted work rights.

Qualifications

• 4+ years of experience in a customer-facing role.
• Experience managing technical escalations.
• Ability to translate complex technical concepts for stakeholders.

Responsibilities

• Serve as primary escalation point for platform issues.
• Provide step-by-step guidance to customers.
• Analyze customer feedback for product improvement.

Skills

Experience as a data engineer or analyst

SQL proficiency

Experience with Microsoft Fabric

Experience with Snowflake

Experience with Azure DB

Tools

Microsoft SQL Server

Power BI

Qlik

Tableau

Orchestration tools like SSIS or ADF

Job description

A leading data solutions provider in the UK is seeking a Product Support Specialist to be the primary expert for their data platform. This role involves managing complex technical escalations and providing guidance to customers. Candidates should have at least 4 years of experience in a customer-facing data role, proficiency in SQL, and familiarity with technologies like Microsoft Fabric and Snowflake. The position is remote, requiring candidates to be located in the UK with unrestricted work rights.