Senior Product Manager - Stores (Payment & Infrastructure)

Marks and Spencer; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in London seeks a Senior Product Manager passionate about developing innovative products. You will lead the product management function, ensuring the strategic evolution of retail store infrastructure. The role requires extensive experience in product management and a strong understanding of customer needs. The company offers a vibrant and inclusive work environment with various benefits, including a strong pension plan and comprehensive wellbeing support.

Benefits

20% colleague discount after probation

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programmes

Access to wellbeing support and virtual GP

Charity volunteer day

Qualifications

• Experience in delivering product strategies and roadmaps.
• Understanding of retail store infrastructure concepts.
• Strong skills in backlog prioritisation and financial acumen.

Responsibilities

• Develop and implement product strategies aligned with business vision.
• Collaborate with partners to align priorities.
• Lead Product Managers through the lifecycle of product management.
• Identify insights from market analysis and customer research.
• Act as a subject matter expert for retail store infrastructure.

Skills

Extensive experience in product management

Deep understanding of customer needs

Strong leadership and communication skills

Expertise in Agile methodologies

Excellent product optimisation skills

Job description

All the details

Summary

As a Senior Product Manager you will be passionate about building products that customers love, directing the product management function from design and build through to launch and maintenance. You will demonstrate solid knowledge of the business and customer needs, analysing market and competitive conditions, utilising your experience to influence a product vision that differentiates and delivers unique value based on customer demands. You will develop strong working relationships with other Senior Product Managers to collaborate on cross-product squad priorities and, as a leader, drive, coach and support the continuous maturity of the Product Management Community.

In this role, you will be accountable for the strategic evolution of retail store infrastructure, ensuring in-store platforms, networks, and technologies are resilient, secure, scalable, and fit to support current and future product requirements. You will own the infrastructure product vision and roadmap for stores, aligning closely with business, architecture, engineering, and security stakeholders to deliver best-in-class solutions that enable innovation at pace.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What you'll do

• Develop and implement product strategies consistent with the wider business vision, with OKRs aligned across all levels of Product.
• Collaborate closely with senior partners aligning business, product, infrastructure, and technical priorities to set the product function direction and evangelise product and infrastructure roadmaps.
• Lead Product Managers through the Product Management lifecycle, ensuring success measures are defined and tracked. Drive the squad to successfully adopt DevOps, supporting the triage and resolution of major incidents where required and collaborating with Engineering and Technical Programme Management to ensure operational success.
• Pro‑actively identify and apply insight from customer research, data analytics, market and competitor analysis – including trends in retail store infrastructure and in‑store technology – to ensure M&S is best in class.
• Act as the subject matter expert for retail store infrastructure, maintaining a strong understanding of how competitors and leading retailers are evolving their in‑store platforms, networks, and technologies. Work closely with other Product Managers across the store and retail technology landscape to ensure infrastructure requirements.

Who you are

• Extensive experience in product management, successfully developing and delivering product strategies, roadmaps, and optimising complex products.
• Deep understanding of the relevant product area and customer needs, with the ability to drive customer‑led outcomes in an Agile environment.
• Strong understanding of retail store infrastructure concepts, including in‑store platforms, networks, hardware, security, and lifecycle management, and how they enable digital product experiences.
• Expertise in managing product health and performance through key SLAs, including availability, usage, performance, resilience, security, and scale metrics. Strong skills in backlog prioritisation, Agile methodologies, and financial acumen to demonstrate product value.
• Excellent leadership, communication, and product optimisation skills, using experimentation and user science tools to influence and validate product direction.

Everyone's welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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