Senior Product Manager

Elsevier B.V.; City of Westminster; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading publishing company in the UK is looking for a Senior Product Manager I in the Open Access team. You will enhance the customer experience and drive business effectiveness in a fast-growing model. Ideal candidates will have strong digital commerce experience, be able to advocate for data-backed decisions, and work collaboratively with UX and engineering teams. Comprehensive benefits include generous holiday allowance, health care, and a contributory pension scheme.

Benefits

Generous holiday allowance

Health screening and medical benefits

Wellbeing programs

Life assurance

Contributory pension scheme

Employee discounts scheme

Qualifications

• Experience delivering complex products in ecommerce.
• Ability to work independently and adapt to changing priorities.
• Demonstrated ability to communicate with diverse stakeholders.

Responsibilities

• Lead improvements to Open Access workflows for customers.
• Review data and feedback to identify product opportunities.
• Build a prioritised roadmap aligned with business value.
• Drive the product lifecycle from planning to release.

Skills

Excellent communication skills

Customer empathy

Product management lifecycle

Working in B2B and B2C ecommerce

Job description

As Senior Product Manager I in our Open Access team, you will drive constant improvement of the customer experience whilst delivering increased business effectiveness for our strategic and fast-growing Open Access business model. Our ambition is to be the market leader in terms of researcher and agreement partner open access workflows: you will have scope to innovate new and better experiences for both our individual researcher and institutional customers. The ideal candidate brings strong digital commerce experience, a passion for the customer journey and the confidence to advocate for data-backed decisions with stakeholders. You must be able to work independently and adapt to evolving priorities. You should be comfortable with complexity. Your hypothesis-driven approach-testing, learning, iterating-will be key to managing risks and driving continuous innovation. Collaboration is essential, as you'll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth.

Responsibilities

• Lead the discovery and delivery of improvements to our Open Access workflows, both online and offline, for our individual researcher (B2C) and institutional (B2B) customers.
• Review product data, customer feedback, the competitive landscape and work with internal and external stakeholders to identify product opportunities.
• Formulate problem statements and define hypotheses that you test through experimentation and iteration.
• Build a prioritised and innovative discovery/delivery roadmap that works towards outcomes aligned to business value.
• Drive the product lifecycle, from planning to release.

Qualifications

• Excellent communication skills with demonstrated ability to communicate with other product managers, analysts, user experience experts, engineers, business stakeholders and customers alike.
• Have delivered complex products and/or services in a B2B and B2C ecommerce environment.
• Highly developed customer empathy, balanced with business and commercial focus.
• Deep experience of the end-to-end product management lifecycle, from understanding user needs to conceptualisation to execution to post-release management.
• Self-starter: ability to work independently, adapting your approach as required.
• Ownership of development and career.

Benefits

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Electric Vehicle Scheme.
• Optional Dental Insurance.
• Maternity, paternity and shared parental leave.
• Employee Assistance Programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at Work.