Senior Product Assessor

ASOS.com Ltd; Barnsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading online fashion retailer is seeking a Quality Assurance Support role based in Barnsley. This position will involve conducting AQL inspections, managing customer returns, and providing support for QA projects. Ideal candidates should have a strong attention to detail and flexibility to travel for inspections. This role requires availability to work weekends or extra hours as needed to meet business demands.

Qualifications

• Proven experience in quality assurance or related field.
• Flexibility to travel to fulfill inspections.
• Strong analytical skills for fault analysis.

Responsibilities

• Carry out AQL inspections on received stock.
• Manage customer returns and complaints.
• Monitor priority lists for failed stock.

Skills

Attention to detail

Quality assurance processes

Flexibility to work on weekends

Job description

The Global QA Team at our Fulfilment Centres are a key component in the continuing success at asos.com. They are the final point to ensure our products are the best quality they can possibly be, and that customers get great value for money. This role will be supporting the QA Lead in accreditation / QC in the coordination and management of all processes and working activities related to Quality Assurance and systems enhancement, while delivering proactive operational work. Based in Barnsley, this role will also require flexibility to travel to our local & global fulfilment centres and sourcing Markets to carry out AQL inspections.

• Carry out the AQL inspections on received stock and sourcing markets if required.
• Customer returns and complaints management support, or ad hoc audits inspection to support ASOS quality standards and returns reduction.
• Stock sortation for Quality Issues or as required by Line Manager.
• Planning styles / Checking stock qty /Retrieving stock from location for AQL inspection.
• Provide expertise to GXO to achieve a successful outcome when dealing with quality issue.
• Upload Quality data in ASOS designated platforms.
• Support Technical team with failed inspections, deep dive into fault reasons to understand areal cause of failure
• Monitor priority list to ensure failed stock /stock for rework is actioned in a timely manner to ensure QA locked stock - N/A stock is kept to a minimum
• Admin tasks checking for workbooks, chasing relevant team for missing workbooks.
• Flexible in availability for work on weekends or extra hours if occasionally required to cover peaks or urgent business needs.
• Support QA projects as and when required
• Supporting our culture by championing Diversity, Equity & Inclusion strategies