Senior Policy and Public Affairs Officer, Crisis, Wales

Rachel Miller; Wales; Hybrid; GBP 41,000; Full time

Job summary

A prominent charity organization is seeking a Senior Policy and Public Affairs Officer in South Wales. This role focuses on developing impactful policy changes to end homelessness, collaborating with varied stakeholders such as civil servants and community members. Ideal candidates will have excellent knowledge of local government structures and a proven track record of influencing policy. The contract is permanent, with a competitive salary of £40,493 per annum and a commitment to diversity and inclusion in the workplace.

Benefits

Interest-free loans for travel season ticket

Pension scheme with 8.5% employer contribution

28 days' annual leave

Flexible working hours

Wellbeing Leave

Enhanced parental leave

Additional training and development support

Qualifications

• Excellent knowledge of national and local government structures in Wales.
• Ability to communicate complex policy issues clearly to a range of audiences.
• Dedication to seeking effective policy change to help end homelessness.

Responsibilities

• Collaborate with colleagues to develop impactful policy change.
• Advocate for fairness, equity, and social justice.
• Engage with key partners and Members of the Senedd.

Skills

Knowledge of government structures across Wales

Effective communication of complex policy issues

Dedication to policy change

Ability to work independently and collaboratively

Time management under pressure

Welsh language skills (desirable)

Job description

Senior Policy and Public Affairs Officer, Crisis, Wales
Salary: £40,493 per annum
Closing date: 18/01/2026
Department: Policy and Social Change
Location: South Wales
Employment type: Permanent
Division: Policy and Campaigns
Hours Per Week: 35

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: South Wales Skylight to work hybrid in line with Crisis’ Hybrid Working Policy, with an expectation to work a minimum of one day a week from the Skylight more as per business requirements

Contract: Permanent

About the role

The Senior Policy and Public Affairs Wales role at Crisis is an exciting opportunity to make a big difference in our mission to end homelessness. Through collaborating with colleagues, our frontline services, our members with lived experience of homelessness, key partners, civil servants and Members of the Senedd, you will help to develop and push for impactful policy change in Wales.

With the next Senedd term fast approaching and new homelessness legislation expected, you will be joining the team at a critical time in our calls for bold action to end homelessness in Wales. The postholder will be passionate about achieving fairness and equity, advocating for others, and achieving social justice through policy change.

About you

• Excellent knowledge of national and local government structures across Wales, with a proven track record for effectively influencing policy
• Ability to communicate complex policy issues clearly and concisely to a range of audiences
• Dedication to seeking effective policy change to help end homelessness, valuing the importance of lived experience in policy development
• Ability to work both independently and as a member of a team, collaborating with colleagues and building a network across key partners
• Experienced in working in a busy environment, prioritising workloads and working to deadline
• While not essential for the role, the ability to speak Welsh is desirable

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the ‘Apply for Job’ button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 18 January 2026 23:59

Interview process: Competency-based interview and a written task

Interview date and location: Friday 6 February 2026 (in-person) at Crisis Skylight, South Wales, 163 St Helens Road, Swansea, SA1 4DQ

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.