Senior Planner

Livin Housing Limited; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading service provider in the UK is seeking a Senior Planner to manage planning and customer service activities. This role involves ensuring efficient scheduling of repairs, managing a team, and delivering high customer service standards. Candidates need strong experience in line management and customer service; IT proficiency is required. Competitive benefits include 25 days of annual leave and a leading pension scheme.

Benefits

25 days annual leave

Leading pension scheme

Annual Mears Fun Day

Paid volunteering leave

Staff perks with discounts

Qualifications

• Experience in line management essential.
• Experience in a customer service or business administration environment.
• Adept on computerised systems.

Responsibilities

• Manage day-to-day planning and customer service activities.
• Support Service Delivery Manager for high service standards.
• Communicate with customers and monitor work schedules.

Skills

Line management

Experience with CRM systems

Planning

Understanding of Building Maintenance

Good time management

IT Literate

Good written and verbal skills

Job description

Annual salary: up to £38,237.27

Senior Planner

Location: Ilford

Salary: Up to £38,237.27 per annum

Contract Type: Permanent, Full-Time Hours: 42.5 hours Monday - Friday

Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You'll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.

Duties:

• Responsible for day-to-day management of planning and customer service activities.
• Supporting the Service Delivery Manager on achieving a high standard of service to customers, ensuring teams operate to defined branch standards and deliver best in class customer service.
• Line management of a team of Planners and Customer Service Advisors.
• Ensure adherence to agreed processes and accurate and timely recording and responses to all client, service users and company communication, in accordance with agreed standard operating procedures
• Support the provision of a high-quality planning and customer service to all functions within local team, branch, client and internal group departments.
• Manage, monitor and review scheduling of works in line with operational needs whilst ensuring SLA's are adhered to, allocating resources appropriately to deliver high customer satisfaction.
• Communicate with customers regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Work with all team members including operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Prepare and analyse reports on performance metrics, customer satisfaction, and service delivery.
• Any other projects or duties delegated by the Service Delivery Manager, as appropriate.

Role Criteria:

• Experience in Line management
• Experience CRM systems
• Experience in Planning
• Understanding of Building Maintenance Experience
• Experience working as a line manager within a customer service or business administration environment.
• Experience of partnership/alliance/ collaborative working. Experience of handling multiple tasks in a high volume, rapidly changing environment.
• Good time management, planning & organisational skills.
• IT Literate
• Adept on computerised systems.
• Good written, verbal, questioning & interpersonal skills

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

To apply, contact Laura Bourne ([e-mail])

Mears Group is an equal opportunities employer and welcomes applications from all suitably qualified persons. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

Mears Group is committed to fostering a diverse and inclusive environment where everyone can thrive.