Senior Pensions Client Support

Gallagher Benefit Services; Fox Hollies; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent benefit services provider is seeking a professional to support pension implementations and manage client relationships. The ideal candidate should have proven technical pensions knowledge, excellent communication skills, and a client-focused attitude. Responsibilities include ensuring outstanding service, preparing client reports, and maintaining compliance with policies. This role offers opportunities for personal growth and involvement in meaningful projects within a collaborative environment.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance policy up to 10x annual salary

Discounted gym membership

Employee Stock Purchase plan

Qualifications

• Proven technical knowledge of Pensions products and regulatory standards.
• Excellent organizational skills with the ability to manage multiple tasks.
• Strong verbal and written communication skills.

Responsibilities

• Support pension implementations alongside senior management.
• Anticipate and respond to client needs ensuring outstanding service.
• Monitor income and financial control over client budgets.

Skills

Technical knowledge of Pensions

Communication skills

Attention to detail

Organizational skills

Client-focused attitude

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

In this dynamic and rewarding role, you'll play a key part in supporting our Associate Consultants, Consultants, and Management in delivering outstanding solutions to our corporate clients. Acting as the primary Pensions contact for our Specialist Markets team, you'll encourage positive relationships and ensuring smooth communication. We're looking for someone who is passionate about providing a professional service to clients, colleagues, and third parties. You'll work with clients and our administration team to ensure everything runs seamlessly, while always striving to go above and beyond expectations. If you're someone who thrives in a collaborative environment, takes pride in delivering excellence, and is eager to make a real impact in the corporate pensions and employee benefits space, we'd love to hear from you. How you'll make an impact.

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Responsibilities

• Support pension implementations alongside senior management and client owners.
• Anticipate and respond to client needs, ensuring outstanding service.
• Maintain up‑to‑date technical pensions knowledge to support clients and provide proactive support to Consultants and Management.
• Develop effective relationships to deliver efficient service; assist with client governance meetings and support client inquiries.
• Prepare and finalize client reports and presentations; support campaign management and meeting preparation.
• Maintain knowledge of pension provider systems and portals.
• Monitor income and financial control over client budgets; identify and progress new business opportunities.
• Handle diary and workflow efficiently; ensure all client deadlines and service levels are met.
• Handle action points from meetings; adhere to internal policies, laws, and regulations, putting clients at the heart of our business; ensure compliance and take ownership for remedial actions if needed.

Qualifications

• Proven technical knowledge of Pensions, including products, markets, and regulatory standards, with ongoing training provided.
• Up‑to‑date industry, sector, and technical knowledge; developing skills in communication, questioning, listening, report writing, and presenting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems.
• Commitment to treating customers fairly; strong verbal and written communication skills.
• Excellent organizational skills, with the ability to meet tight deadlines and manage multiple tasks.
• High accuracy and attention to detail, producing high‑standard documentation.
• Client‑focused, proactive, and anticipates client needs.

Benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x.
• Income protection - we'll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax‑effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more…

Equal Opportunity Statement

Gallagher is a disability‑confident, equal‑opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, colour, religion, gender, disability, age, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment.