Senior PA

NHS Blood and Transplant; West Midlands; On-site; GBP 28,000 - 34,000; Full time

Job summary

A prominent healthcare provider in West Midlands is seeking a Senior PA to support Senior Nurses within the Nursing Care Quality Team, ensuring effective delivery of objectives and compliance with data protection. The role requires coordination of administrative activities, excellent interpersonal skills, and proficiency with Microsoft Office. Candidates should possess relevant experience in administrative positions and NVQ Level 4 qualifications. This position may involve irregular hours and overnight travel.

Qualifications

• Previous experience of working with Senior Management in an advanced secretarial or administrative post.
• Ability to analyse and present a wide range of management information.
• Excellent customer service skills, both verbally and in writing.

Responsibilities

• Support the Senior Nurses and Senior PA to the Chief Nurse.
• Plan meetings and take formal minutes.
• Coordinate workload to meet specific deadlines.

Skills

Analytical skills

Excellent interpersonal skills

Excellent customer service skills

IT proficiency (Microsoft Office)

Education

NVQ Level 4 in a business subject

OCS (RSA) level III in text processing

Job description

Job Summary

This is an exciting and varied role that supports our Senior Nurses within the Nursing Care Quality Team, working with our frontline blood collection staff. The Nursing Care Quality Team provides professional leadership and guidance to nurses working within Blood Donation. An essential part of their work ensures the clinical safety and governance of the donation environment, and the training and competency of collection staff. They provide expertise in the management of clinical risk operational research and the implementation of clinical change. The PA support role will assist the Senior Nurses in a range of activities and initiatives to improve donation safety and clinical practice.

Main duties of the job

The Senior PA is a key member of the NCQT team, playing a central role in managing all business administration activities. This position supports the effective delivery of the NCQT’s objectives while ensuring full compliance with data protection and confidentiality principles and policies. In this role you will be :

• To support the Senior Nurses and Senior PA to the Chief Nurse, Blood Supply with an in-depth knowledge of NHSBT processes and, where applicable, associated regulatory and statutory requirements.
• To take ownership of aspects of the Senior Nurses’ portfolio ensuring timely communication with internal / external stakeholders in line with the reporting cycle.
• To assist in planning meetings, including taking responsibility for setting time frames for required agenda items and taking formal minutes, as well as booking meeting venues.
• Be responsible for scheduling and allocation of business administration workload.
• Be responsible for providing formal minutes of both external and internal meetings, as well as providing comprehensive action logs.
• Provide business administration for Senior Nurse portfolios.
• Manage and coordinate workload to ensure that tasks are prioritised to meet specific deadlines, e.g. timely preparation of agenda planning, minute taking, managing course booking forms, and diary planning for forthcoming meetings.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice

About You

Experience and Knowledge

• Previous experience of working with Senior Management in an advanced secretarial or administrative post.
• Ability to analyse and present a wide range of management information.
• Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint)
• Excellent interpersonal and communication skills having the ability to handle matters objectively when dealing with subjective and contentious information.
• Excellent customer service skills, both verbally and in writing, handling queries in a diplomatic and tactful manner.

Qualifications and Training

• Educated to NVQ Level 4 in a business subject or equivalent
• Educated to OCS (RSA) level III in text processing