Senior Ops Specialist, EV Aftersales Projects

BYD Europe; Hounslow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading electric vehicle company in Hounslow is seeking a Senior Operations Specialist to ensure the smooth execution of major aftersales projects. The successful candidate will manage operational rollouts, oversee daily operations, and support customer coordination. The role requires a Bachelor's degree, 5+ years of experience in automotive aftersales or project management, and strong multi-tasking and analytical skills. Competitive remuneration and extensive benefits are offered.

Benefits

Competitive remuneration

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Teambuilding events

Qualifications

• 5+ years of experience in automotive aftersales, commercial vehicles, or project management.
• Proven track record in coordinating multiple projects in high-pressure environments.
• Familiarity with EV systems, batteries, or automotive service operations is advantageous.

Responsibilities

• Lead or support operational rollout of key programmes.
• Oversee daily aftersales operations and service workflow.
• Prepare operational reports and analyze datasets.
• Collaborate with key accounts and manage escalations.

Skills

Multi-tasking ability

High proficiency in Microsoft Office

Strong analytical skills

Excellent communication

Stakeholder management

Education

Bachelor’s degree or above in Engineering, Operations, Business or related fields

Tools

Excel

PowerPoint

Power BI

Job description

A leading electric vehicle company in Hounslow is seeking a Senior Operations Specialist to ensure the smooth execution of major aftersales projects. The successful candidate will manage operational rollouts, oversee daily operations, and support customer coordination. The role requires a Bachelor's degree, 5+ years of experience in automotive aftersales or project management, and strong multi-tasking and analytical skills. Competitive remuneration and extensive benefits are offered.