Senior Operations Manager, Account Management (Project Delivery) - 6 Month FTC

Lloyd's; London; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

An international insurance marketplace in London is seeking a Project Lead for Operational Change in the Account Management team. This role requires strategic vision and effective stakeholder management to drive operational excellence. The successful candidate will lead a small team, implementing frameworks and ensuring efficient workflows. The company offers flexible working arrangements and a range of employee benefits including a generous pension and development support.

Benefits

Generous pension

Healthcare

Wellbeing programmes

Flexible benefits allowance

Employee recognition scheme

Qualifications

• Experience in managing a team to provide operational support.
• Proven capability to manage stakeholders effectively.
• Experience in leading projects within complex environments.

Responsibilities

• Lead the operational management of the Account Management team.
• Implement an operational excellence framework.
• Coordinate workflows and ensure timely task execution.

Skills

Team management

Strategic thinking

Relationship building

Project management

Prioritization

Coaching and leadership

Influencing and negotiating

Analytical skills

Job description

Overview

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Operational change leadership project opportunity to devise and deliver operational excellence and process change for the Lloyd’s Account Management team. Overseeing a small operational project team, this requires both people and project leadership capabilities.

The Account Management team builds and strengthens relationships with senior leaders at Managing Agents, coordinates across various oversight teams, and shares insights to elevate Lloyd’s market oversight. You will play a critical role providing strategic and hands-on support to this senior team during a time of operational change, leading projects to embed foundational processes that enable the team to collate data and insights from a wide range of oversight functions effectively to centralise Managing Agent oversight and deliver the best possible account management relationships.

Responsibilities

• Provide strategic vision and direction for account management operations – leading a team providing operational support, ensuring team members have clear objectives and development opportunities.
• Define and implement an operational excellence framework across Account Management, ensuring that effective processes, tools, communication, technology and ways of working are in place to build alignment of core activity and manage risk.
• Coordinate Account Managers and cross-functional teams on operational workflows, ensuring tasks are executed on time and to high quality standards. Support handoffs and collaboration with other teams.
• Act as a central point of contact for logistics, process improvements, and delivery, within Account Management and for cross-functional teams.
• Support Head of Account Management to identify bottlenecks, triage risks, and support priority initiatives.
• Develop and embed a culture of continuous improvement for the operational processes supporting Account Management.

• Support and streamline team operations including documentation, internal reporting, and knowledge sharing.
• Track key actions, escalate issues proactively, and support smoother decision-making.
• Maintain documentation for core processes and provide training and guidance to support team understanding and compliance.

Skills

• Manage a team to provide operational support
• Strategic thinking and an ability to manage a network of internal and external stakeholders to support effective delivery of own and divisional objectives
• Proven relationship building and stakeholder management skills
• Proven project management skills and experience of leading change within complex matrix environments
• Prioritise conflicting priorities across multiple projects and processes delivering to agreed timelines
• Provide a clear vision and delivery plan, including benefits cases
• Motivate, coach and lead a team of multiskilled individuals
• Influencing and negotiating skills with experience of presenting to senior stakeholders
• Analyse, interpret/evaluate quantitative and qualitative information

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please contact us via the application link below.

https://cleartalents.com/apply/lloyds-msa1645695881

Please note, clicking on this link does not register your application for the vacancy