Senior Operations Clerk

Booker Group; Park Gate; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading logistics company is seeking a Senior Clerical professional to ensure the smooth operation of the administration department. This role involves overseeing daily operations, managing workforce planning, monitoring customer service queries, participating in stock control, processing orders, and supervising a team. Candidates should have experience in clerical leadership, strong organizational and communication skills. The position requires working hours from 2pm to 10pm, Sunday to Thursday.

Qualifications

• Previous experience in a clerical or administrative leadership role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assist the administration department through pinch points.
• Oversee timesheets for shifts and ensure adequate cover.
• Monitor and investigate customer queries.
• Participate in stock take setup and compliance.
• Ensure efficient order capture and timely handling.
• Release store invoices within agreed timescales.
• Supervise and develop direct reports.
• Oversee workplace safety standards.

Skills

Organisational skills

Communication abilities

Problem-solving

Leadership

Job description

“Start the New Year with a fresh challenge!

We’re looking for a dedicated Senior Clerical professional to join our team. Reporting directly to the Stock & Admin Manager, you’ll play a key role in ensuring the smooth running of our administration department. Your expertise will support day-to-day operations and help drive efficiency across the business.

Ready to take the next step in your career? Apply today and start the New Year with a fresh challenge!

Interviews will be held the first week of January.

What You’ll Do

• Support daily operations: Assist the administration department through pinch points and provide cover for sickness and holidays.
• Manage workforce planning: Oversee timesheets for each shift, authorise holidays, and ensure adequate cover to maintain performance.
• Customer Service oversight: Monitor and investigate queries to deliver timely resolutions.
• Stock control: Participate in stock take setup and compliance, liaising with Warehouse Team Managers to support operational clerks.
• Order processing: Ensure efficient order capture and timely handling of late picks.
• Invoice management: Release store invoices within agreed timescales.
• Team leadership: Supervise and develop direct reports, conduct annual appraisals, and manage disciplinary/grievance matters in line with policy.
• Health & Safety: Oversee workplace safety standards and compliance.

What We’re Looking For

• Previous experience in a clerical or administrative leadership role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and problem-solving abilities.
• Knowledge of HR processes and Health & Safety compliance is desirable.
• A proactive approach and confidence in decision-making.

The working days and Hours for this role are 2pm-10pm Sunday - Thursday