Senior MSP 3rd-Line Engineer — Proactive Automation

Interaction Recruitment; England; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A leading IT service provider in Borehamwood seeks a 3rd Line Service Desk Engineer to manage complex technical incidents and drive automation solutions. The role requires strong MSP experience, M365 administration expertise, and effective communication skills. This position offers a salary up to £60k, certification budget, and opportunities for genuine career progression. Join a growing team with a focus on technical merit over tenure.

Benefits

Certification budget

Weekly team lunch

Quarterly socials

Birthday leave

22 days holiday

Specify own hardware

Qualifications

• 3+ years proven experience in a 3rd line role within an MSP environment.
• Experience troubleshooting hybrid Exchange migrations and configuring Intune.
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Own complex technical incidents and architect solutions for SME clients.
• Define the approach to technical challenges affecting client retention.
• Configure and optimize NinjaOne for maximum operational efficiency.

Skills

Managed Service Provider experience

Client-facing communication

PowerShell competency

Expert M365 administration

Diagnostic methodology

Tools

NinjaOne RMM

HaloPSA

Azure Infrastructure

Job description

A leading IT service provider in Borehamwood seeks a 3rd Line Service Desk Engineer to manage complex technical incidents and drive automation solutions. The role requires strong MSP experience, M365 administration expertise, and effective communication skills. This position offers a salary up to £60k, certification budget, and opportunities for genuine career progression. Join a growing team with a focus on technical merit over tenure.