Senior Manager, Financial Support Strategy & Change

Santander USA; Redhill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company is hiring a Financial Support Senior Manager in Redhill to lead strategy and governance in their Financial Support Business Unit. This hybrid role requires extensive experience in Collections & Recoveries within regulated environments, driving performance and compliance. The successful candidate will shape strategic initiatives, manage change processes, and strengthen operational controls. Benefits include competitive salary, generous holiday, and a focus on professional development.

Benefits

Competitive salary

30 days holiday plus bank holidays

Annual bonus

Car allowance

Private medical cover

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at reduced rates

Qualifications

• Experience leading Collections & Recoveries teams.
• Strong strategic thinker with proven long-term plan execution skills.
• Knowledge of relevant regulatory frameworks such as FCA Consumer Duty.

Responsibilities

• Lead the Financial Support strategic roadmap.
• Ensure alignment with business objectives and regulatory expectations.
• Oversee design and implementation of Financial Support initiatives.

Skills

Strategic leadership

Change management

Performance optimization

Regulatory compliance

Digital transformation

Analytical capability

Team leadership

Stakeholder engagement

Education

Extensive experience in regulated financial services

Tools

MI and data analysis tools

Job description

A leading financial services company is hiring a Financial Support Senior Manager in Redhill to lead strategy and governance in their Financial Support Business Unit. This hybrid role requires extensive experience in Collections & Recoveries within regulated environments, driving performance and compliance. The successful candidate will shape strategic initiatives, manage change processes, and strengthen operational controls. Benefits include competitive salary, generous holiday, and a focus on professional development.