Senior Manager, Card Fraud Control & Design

HSBC; Birmingham; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading global banking institution is seeking a Senior Manager for their Fraud Control Design & Delivery team in Birmingham. This hybrid role will focus on preventing card fraud, developing strategies, and enhancing customer experience. The successful candidate should have proven card fraud prevention expertise, detailed knowledge of fraud detection systems, and experience with digital payment journeys. Ideal for those looking to influence fraud strategies within a renowned organization.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme with generous employer contribution

Qualifications

• Proven card fraud prevention expertise at management level.
• Experience working with Fraud Detection systems.
• Understanding of digital wallets and Click to Pay.

Responsibilities

• Develop and implement strategies to combat fraud.
• Enhance the customer journey based on feedback.
• Work with operational teams on fraud treatment strategies.

Skills

Card fraud prevention

Fraud Detection systems (SAS EFM, Falcon, Biocatch, Hunter, Threatmetrix)

Digital payment journeys

Strategic delivery of controls

Engaging with senior stakeholders

Job description

A leading global banking institution is seeking a Senior Manager for their Fraud Control Design & Delivery team in Birmingham. This hybrid role will focus on preventing card fraud, developing strategies, and enhancing customer experience. The successful candidate should have proven card fraud prevention expertise, detailed knowledge of fraud detection systems, and experience with digital payment journeys. Ideal for those looking to influence fraud strategies within a renowned organization.