Senior Major Incident Manager - IT Crisis Leader

Phoenix Group Holdings; Telford; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading financial services firm is seeking x2 Major Incident Managers for its IT Service Operations team. This hybrid role, based in Telford, Edinburgh, or Birmingham, involves coordinating response efforts for critical IT incidents. The ideal candidates will have significant experience in incident lifecycle management and strong stakeholder communication skills. The position offers a competitive salary between £60,000-£75,000, plus a generous benefits package including medical cover and annual leave. Apply early to join this dynamic team.

Benefits

Private medical cover

38 days annual leave

Excellent pension

Qualifications

• Significant experience as a Major Incident Manager, preferably within financial services.
• Proven track record of managing high-impact incidents in complex environments.
• Skilled in implementing continuous improvement strategies for incident processes.

Responsibilities

• Own and coordinate all major incidents from initiation to resolution.
• Assess impact and make critical decisions under pressure.
• Deliver timely, accurate updates to stakeholders throughout the incident lifecycle.

Skills

Incident lifecycle management

Stakeholder communication

Root cause analysis

Tools

ServiceNow

Remedy

Job description

A leading financial services firm is seeking x2 Major Incident Managers for its IT Service Operations team. This hybrid role, based in Telford, Edinburgh, or Birmingham, involves coordinating response efforts for critical IT incidents. The ideal candidates will have significant experience in incident lifecycle management and strong stakeholder communication skills. The position offers a competitive salary between £60,000-£75,000, plus a generous benefits package including medical cover and annual leave. Apply early to join this dynamic team.