Senior Maintenance Manager

Deverell Smith Recruitment Ltd; England; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading property management company is seeking a Maintenance Lead to oversee maintenance across a residential portfolio. This role requires strong analytical skills and a data-driven approach to optimize operations. You will manage a team and ensure properties are well maintained. Ideal candidates will have extensive experience in facilities management, along with effective leadership skills and the ability to use data for decision-making.

Qualifications

• Must have experience leading maintenance or FM teams within the residential sector.
• A knowledge of unit churn processes and void management is required.
• Expertise in procurement and supplier management is necessary.

Responsibilities

• Lead and mentor a team of Property Managers and Maintenance Managers.
• Oversee reactive and planned maintenance across the portfolio.
• Operate within a data-driven framework to track performance.

Skills

Experience leading maintenance or FM teams within residential property

Knowledge of unit churn processes and void management

Procurement and supplier management expertise

Experience in Build to Rent (BTR) or a similar residential model

Fleet management experience

Strong analytical and data interpretation skills

Detail-oriented with a commitment to operational excellence

Effective leadership, communication, and stakeholder management skills

Strong organisational skills

Proficient in Microsoft Office

Job description

Maintenance Lead - Job Description

Location: Reading

Up to £60K plus Bonus

Monday-Friday

About the Organisation

The organisation is a growing provider of high-quality rental homes across the UK, focused on delivering excellent customer service and well-maintained properties. With a commitment to creating positive renting experiences, the company values collaboration, proactive thinking, and a culture of continuous improvement.

Job Summary

The Maintenance Lead will oversee maintenance and facilities management across a national residential portfolio. The role includes leading office-based and field teams to ensure homes are well maintained and turned around efficiently between tenancies.

Success in this position requires strong analytical skills, a data-led approach, and a focus on operational optimisation and service excellence.

Key Responsibilities

Leadership & Team Management

• Lead and mentor a team of Property Managers, Maintenance Managers, and Field Operatives.

• Direct line management of Property Managers and the Maintenance Manager.

• Promote a culture of accountability, service excellence, and continuous improvement.

Maintenance & Facilities Operations

• Oversee reactive and planned maintenance across the portfolio.

• Manage inspection regimes, including void inspections and pre-move-out assessments.

• Ensure efficient and cost-effective unit turns to minimise void periods and maintain high occupancy.

Data & Reporting

• Operate within a data-driven framework to track performance and identify trends.

• Produce regular reports for the Senior Leadership Team covering maintenance KPIs, costs, and operational efficiency.

• Use data insights to drive continuous improvement and support strategic decision-making.

Procurement & Supplier Management

• Lead procurement of maintenance services, materials, and equipment.

• Manage supplier and contractor relationships to ensure quality and value for money.

• Monitor contractor performance and compliance with operational standards.

Fleet Management

• Oversee company vehicles used by field teams.

• Ensure fleet compliance, maintenance, and cost-efficiency.

Strategic Contribution

• Support the Head of Property Management in aligning maintenance strategy with business objectives.

• Contribute to the development and refinement of operational policies, procedures, and service standards.

Responsibilities may evolve over time to meet changing business needs.

Skills & Competencies

• Experience leading maintenance or FM teams within residential property.

• Knowledge of unit churn processes and void management.

• Procurement and supplier management expertise.

• Experience in Build to Rent (BTR) or a similar residential model is desirable.

• Fleet management experience is beneficial.

• Strong analytical and data interpretation skills.

• Detail-oriented with a commitment to operational excellence.

• Effective leadership, communication, and stakeholder management skills.

• Resilient, proactive, and solutions-focused.

• Strong organisational skills with the ability to prioritise and manage deadlines.

• Excellent verbal and written communication abilities.

• Proficient in Microsoft Office and able to learn new systems quickly.