Senior Loss Adjuster

Charles Taylor; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global insurance services provider is seeking a Senior Loss Adjuster to manage a portfolio of High Net Worth claims. The role involves technical expertise in claims management from initiation to settlement, focusing on high-value properties and sensitive situations. Candidates should have proven experience in HNW claims, be ACILA qualified or pursuing this qualification, and demonstrate excellent client-facing skills. The position offers a collaborative work environment focused on professional development.

Benefits

Professional development opportunities

Structured onboarding and training

Support for professional qualifications

Qualifications

• Experience managing complex HNW claims from instruction to conclusion.
• Professional handling of complex, high-value losses.
• Excellent negotiation skills for settlements.

Responsibilities

• Manage high-value claims from instruction to settlement.
• Conduct site visits to assess damages and losses.
• Negotiate fair settlements with clients and insurers.
• Prepare detailed reports for insurers and stakeholders.

Skills

Proven experience handling High Net Worth property claims

Strong technical judgement and attention to detail

Calm, confident and credible client-facing manner

Highly organised with excellent diary management

Professional and empathetic communication style

Team player in a quality-driven business

Education

ACILA qualified or pursuing ACILA qualifications

Job description

The Role

As a Senior Loss Adjuster,you’lltake responsibility for a portfolio of High Net Worth and specialist claims, including:

• High-value private residences
• Fine art,jewelleryand collections
• Antiques and specialist risks
• Complex, sensitive and high-profile losses

You willact asatrusted technical and client-facing expert, managing claims from first instruction throughto final settlement, often involving multiple specialists,restorersand consultants.This is a hands-on,high-trust role where quality,judgementand client care matter more than volume.

Key Responsibilities

• Managing high-value and complex HNW claims from instruction to conclusion
• Carrying out site visits to investigate cause,scopeand quantum of loss
• Interpreting policy cover andadvisinginsurers on liability and strategy
• Coordinating and liaising with specialist contractors, restorers,surveyors and consultants
• Ensuring properties and assets are protected from further damage
• Validating claims and investigating any concerns or discrepancies
• Negotiating fairand technically robust settlements
• Handling sensitive client situations with professionalism,empathyand authority
• Preparing clear,detailedand well-reasoned reports for insurers and stakeholders
• Building strong relationships with insurers,brokersand private clients
• Playing an active role inmaintainingand enhancing Criterion’s reputation in the HNW market
• Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change.
• Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• Proven experience handling High Net Worth property claims
• ACILA qualified, working towards ACILA, or keen to pursue professional qualifications
• Strong technical judgement and attention to detail
• A calm, confident and credible client-facing manner
• Highly organised, with excellent diary and workload management
• Professional,empatheticand commercially aware communication style
• Comfortable working on complex, high-valueand sensitive losses
• A team player who wants to be part of a specialist, quality-driven business

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers’ experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.

Criterion Adjusters, now a company of Charles Taylor, was founded to serve the High Net Worth market—a focus we proudly maintain. We are a specialist, high-end loss adjusting practice dedicated exclusively to the High Net Worth, fine art, jewellery,antiquesand private client market and are trusted by many of theUK’s leading HNW insurers and underwriters to handle their most valuable,complexand sensitive claims.

As part of the Charles Taylor Group this gives us the strength, reach and international capability of a global business, combined with the discretion,agilityand personal service of a boutique specialist practice.

Our reputation is built on technical excellence, judgement,discretionand exceptional client care. Every claim we handle is unique, high-value and requires theverybestpeople.

For more information on Criterion, please visit www.criterionadjusters.com.

Expertise you can trust - for more information, please visit www.charlestaylor.com

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)We all have a role to play in Charles Taylor’s growth and overall success.
• Agility (We learn, evolve and adapt quickly)We anticipate, prepare for and adapt to change; it’s how we stay competitive.
• Care (We are compassionate and human)We are approachable and genuinely interested in others.
• Collaboration (We are one)We are unique but united in our work.
• Integrity (We do the right thing)At all times, we act with responsibility and respect.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.

We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.