Senior Leader - Inbound Legal Enquiries (Hybrid)

Contract Scotland; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Scottish professional services organization is seeking a Head of Inbound Legal Enquiries to lead a team of over 20. You'll ensure quality and compliance while improving client outcomes. Ideal candidates will possess strong leadership skills, experience in a contact center or legal environment, and excellent communication abilities. The role offers a hybrid working model with competitive hours of Monday to Friday, 9am-5pm.

Qualifications

• Experience leading a contact centre or legal enquiries function.
• Ability to motivate diverse teams and manage performance.
• Hands-on approach to service delivery.

Responsibilities

• Lead and develop a large inbound enquiries team.
• Ensure accurate routing of enquiries to specialist teams.
• Maintain SLA performance and compliance standards.

Skills

People management skills

Leadership

Communication skills

Operational oversight

Continuous improvement mindset

Job description

A leading Scottish professional services organization is seeking a Head of Inbound Legal Enquiries to lead a team of over 20. You'll ensure quality and compliance while improving client outcomes. Ideal candidates will possess strong leadership skills, experience in a contact center or legal environment, and excellent communication abilities. The role offers a hybrid working model with competitive hours of Monday to Friday, 9am-5pm.