Senior Lead Systems Analyst - Hybrid IT for Financial Services

Wellington Management; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading investment management firm in London is seeking a Lead Systems Analyst to support technology service delivery for business professionals. This role requires strong problem-solving skills and leadership qualities, with at least three years in a lead role and seven years of hands-on desktop experience. Candidates should have a robust technical understanding, especially in Microsoft Operating Systems and remote computing technologies. Flexibility for a hybrid working model is encouraged.

Qualifications

• At least three years in a lead role with a minimum of seven years of hands-on desktop experience.
• Experience with PC hardware, desktops, laptops, and tablets.
• Strong understanding of desktop video-conferencing solutions (Zoom, Microsoft Teams, Webex).

Responsibilities

• Support all aspects of the end user computing platform and technology service delivery.
• Serve as an escalation point for technical issues.
• Drive for issue prevention by employing root-cause analysis.

Skills

Leadership qualities

Problem-solving skills

Microsoft Operating Systems

Remote Desktop Protocol (RDP)

Mobile Device Management (MDM)

Desktop video-conferencing solutions

Service delivery systems experience

Tools

ServiceNow

Microsoft Office / Microsoft 365 Apps

Mac OS X

Job description

A leading investment management firm in London is seeking a Lead Systems Analyst to support technology service delivery for business professionals. This role requires strong problem-solving skills and leadership qualities, with at least three years in a lead role and seven years of hands-on desktop experience. Candidates should have a robust technical understanding, especially in Microsoft Operating Systems and remote computing technologies. Flexibility for a hybrid working model is encouraged.