Senior ITSM/ESM Solutions Engineer — Remote (UK)

Atlassian; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading software company is seeking a Senior Solutions Engineer ITSM/ESM in the UK. In this role, you will engage with enterprise customers, deliver compelling presentations, and work closely with sales teams to ensure successful outcomes. Ideal candidates have 4+ years of experience in a pre-sales capacity and a strong understanding of ITSM/ESM. This job offers remote flexibility and a collaborative environment.

Benefits

Health and wellbeing resources

Paid volunteer days

Support for family and local community

Qualifications

• 4+ years of experience in a pre‑sales or consulting role.
• Proven track record of delivering successful outcomes with enterprise customers.
• Deep knowledge of ITSM/ESM or AI capabilities.

Responsibilities

• Drive the customer journey by collaborating with cross-functional teams.
• Assess client pain points and map business requirements to Atlassian capabilities.
• Deliver presentations, demonstrations, and proof of concepts.
• Align account plans with sales management for customer outcomes.

Skills

Customer-focused approach

Ability to deliver compelling presentations

Strong relationship-building skills

Understanding of ITSM/ESM domain

Ability to work independently and in teams

Job description

A leading software company is seeking a Senior Solutions Engineer ITSM/ESM in the UK. In this role, you will engage with enterprise customers, deliver compelling presentations, and work closely with sales teams to ensure successful outcomes. Ideal candidates have 4+ years of experience in a pre-sales capacity and a strong understanding of ITSM/ESM. This job offers remote flexibility and a collaborative environment.