Senior IT Technician - Education (2nd/3rd Line)

WeDoData; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious independent school in South London is seeking a passionate and experienced 2nd/3rd Line IT Technician to join their well-established IT department. The role involves managing escalated IT support, troubleshooting user devices, and assisting staff in a Microsoft-centric environment. Ideal candidates will have strong experience in 2nd/3rd line support within education and excellent communication skills. This full-time role requires work on-site from Monday to Friday, with a competitive salary of up to £40k based on experience.

Qualifications

• Proven experience in 2nd and 3rd line IT support, particularly in an educational environment.
• Ability to troubleshoot and resolve technical issues effectively.
• Experience with Microsoft Azure Entra ID and Group Policy.

Responsibilities

• Manage escalated IT support issues passed on by 1st line technicians.
• Assist with user device troubleshooting and system support.
• Support educational staff and students with IT-related queries.

Skills

2nd/3rd line support experience

MDM experience - JAMF/Intune

Excellent knowledge of Microsoft technology

Teamwork and excellent communication skills

Tools

Microsoft 365

Active Directory

Windows servers

Job description

A prestigious independent school in South London is seeking a passionate and experienced 2nd/3rd Line IT Technician to join their well-established IT department. The role involves managing escalated IT support, troubleshooting user devices, and assisting staff in a Microsoft-centric environment. Ideal candidates will have strong experience in 2nd/3rd line support within education and excellent communication skills. This full-time role requires work on-site from Monday to Friday, with a competitive salary of up to £40k based on experience.