Senior IT Support Technician

Diagnostic World; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading medical diagnostics provider in Birmingham is seeking an experienced Senior IT Support Technician to ensure operational continuity and data integrity across clinical settings. Your role will involve providing senior-level technical support for hardware and software while maintaining PACS systems. The ideal candidate will have proven medical IT experience, strong problem-solving skills, and the ability to work independently with minimal supervision. This position offers a crucial role in supporting NHS and private healthcare systems.

Qualifications

• Proven experience in a medical IT support role, ideally within diagnostics or clinical environments.
• Strong hardware expertise with medical-grade IT.
• Ability to troubleshoot hardware and software faults quickly and calmly.

Responsibilities

• Provide senior-level technical support across hardware, software, and network systems.
• Install, configure, maintain, and troubleshoot medical-grade IT hardware.
• Support and maintain PACS systems and ensure operational continuity.

Skills

Medical IT support experience

Strong hardware expertise

Problem-solving skills

Excellent communication skills

Network fundamentals knowledge

Tools

PACS systems

Medical-grade PCs and workstations

Windows OS

Job description

DiagnosticWorld is seeking an experienced and highly capable Senior IT Support Technicianto support and maintain IT systems within a fast-paced medical diagnosticsenvironment. The successful candidate will bring strong expertise in medical ITinfrastructure, hardware support, and diagnostic imaging software, ensuringoperational continuity and data integrity across clinical settings.

Thisrole requires an individual who can work independently with minimalsupervision, manage multiple priorities remotely, and resolve complex technicalissues quickly and effectively.

Main duties of the job

The successful candidate will bring strong expertise in medical IT infrastructure, hardware support, and diagnostic imaging software, ensuring operational continuity and data integrity across clinical settings.

About us

Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.

Job responsibilities

• Provide senior-level technical support across hardware, software, and network systems within a diagnostic/clinical environment.
• Install, configure, maintain, and troubleshoot medical-grade IT hardware, including workstations, servers, imaging equipment interfaces, and peripherals.
• Support and maintain PACS systems (or equivalent imaging platforms) and associated workflows.
• Troubleshoot and resolve IT incidents efficiently with minimal disruption to clinical operations.
• Monitor system performance, implement preventative maintenance, and identify potential risks before service impact.
• Provide remote and onsite support for distributed sites, including GP and NHS-linked diagnostic locations.
• Lead and manage support tickets, prioritising issues in line with clinical risk and operational impact.
• Ensure systems remain compliant with UK healthcare IT standards, data protection, and information governance requirements.
• Maintain accurate system documentation, change logs, and asset records.
• Support disaster recovery, backups, and business continuity processes.

Person Specification

Experience

• Proven experience in a medical IT support role, ideally within diagnostics, radiology, or clinical environments.
• Strong hardware expertise, including:
• Medical-grade PCs and workstations
• Servers and storage systems
• Imaging equipment interfaces
• Networked peripherals
• Hands-on experience with PACS or equivalent:
• DICOM systems and workflows
• HL7 integrations (desirable)
• Advanced Windows OS support (desktop and server environments).
• Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, firewalls).
• Experience supporting remote users and sites using remote management and monitoring tools.
• Ability to troubleshoot hardware and software faults quickly, calmly, and with minimal escalation.
• Ability to work independently and manage technical tasks with minimal supervision.
• Strong problem-solving and diagnostics capability.
• Excellent communication skills for clinical and non-technical stakeholders.
• Calm, reliable, and professional under pressure.
• Highly organised, with strong time and task management skills.
• Ability to manage workload remotely with minimal oversight.
• Compliance & Regulatory Awareness
• UK healthcare IT compliance standards
• Information governance requirements
• Data protection best practices in clinical environments
• Business continuity and disaster recovery within medical diagnostics
• Experience working with NHS or NHS-aligned environments.
• Familiarity with clinical systems integration and imaging workflows.
• Exposure to virtualised environments (VMware/Hyper-V).
• Cybersecurity awareness in healthcare settings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.