Senior IT Support Engineer

Nextech Group Ltd; City of Edinburgh; On-site; GBP 28,000 - 33,000; Full time

Job summary

An industry leading Law Firm based in Edinburgh is seeking an experienced IT Support Engineer to provide onsite and remote technical support. The ideal candidate will have over 3 years of experience in IT support, strong customer service skills, and a full UK driver's licence. This role requires regular travel to offices across Newcastle, Glasgow, and Stirling, ensuring a smooth user experience across the board.

Qualifications

• 3+ years' experience in a relevant IT support role.
• Hands-on experience with Windows environments and end-user support.
• Full, clean UK driver's licence.

Responsibilities

• Providing in-person and remote technical support.
• Diagnosing and resolving hardware, software, and escalated technical issues.
• Documenting incidents and resolutions clearly and accurately.

Skills

Customer service skills

Troubleshooting abilities

Communication skills

Windows environments experience

Education

Qualification in IT-related discipline

Tools

Active Directory

Microsoft certifications

Job description

Overview

IT Support Engineer — Location: Edinburgh

Salary: £28,000 - £33,000 per annum (DOE)

We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm.

This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive.

Travel to other sites required: Glasgow, Stirling and Newcastle

Responsibilities

• Providing in-person and remote technical support, ensuring a positive user experience.
• Diagnosing and resolving hardware, software, and escalated technical issues.
• Installing, configuring, and maintaining desktop and networking equipment.
• Managing Active Directory, user accounts, and permissions.
• Documenting incidents and resolutions clearly and accurately.
• Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling.

Requirements

• 3+ years' experience in a relevant IT support role
• Excellent customer service and communication skills.
• Strong troubleshooting and root cause analysis abilities.
• Hands-on experience with Windows environments and end-user support.
• Qualification in an IT-related discipline (degree level preferred).
• Full, clean UK driver's licence.

Desirable

• ITIL qualification or familiarity with ITIL practices.
• Industry certifications in Microsoft or related technologies.
• Experience working in the professional services industry.

If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, please APPLY ASAP