Senior IT Ops Lead: Observability & Incident Response

TSB Bank; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading banking institution is seeking a Senior IT Operations Analyst to monitor core business services and enhance service availability. In this role, you will utilize your problem-solving skills and technology monitoring experience to ensure high performance across applications and systems. Excellent communication and relationship management skills are essential as you engage with various levels within the organization and with IT suppliers. Flexible working arrangements are offered.

Benefits

Hybrid and flexible working arrangements

Attractive reward and benefits package

Diverse and collaborative working environment

Opportunities for career enrichment

Qualifications

• Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware.
• Excellent problem-solving abilities to address incidents and service situations.
• Effective communication skills to liaise with stakeholders and coordinate recovery teams.

Responsibilities

• Monitor the bank's core business services through industry leading toolsets.
• Ensure service observability is maximized and continually improved.
• Engage with IT and business at various levels.

Skills

Experience with technology monitoring

Problem-solving abilities

Effective communication skills

Proficiency in ITIL processes

Understanding of IT operations

Knowledge of change management processes

Exposure to banking services

Job description

A leading banking institution is seeking a Senior IT Operations Analyst to monitor core business services and enhance service availability. In this role, you will utilize your problem-solving skills and technology monitoring experience to ensure high performance across applications and systems. Excellent communication and relationship management skills are essential as you engage with various levels within the organization and with IT suppliers. Flexible working arrangements are offered.