Senior IT Infrastructure Engineer

THE METHODIST CHURCH; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A well-respected religious organisation in City Of London is seeking an experienced Senior IT Infrastructure Engineer for a 1-year fixed term contract with potential for permanency. The role involves supporting core IT infrastructure and resolving technical issues for approximately 250 users. Ideal candidates will have proven skills in enterprise platforms, strong organisational abilities, and a commitment to customer service. The workplace culture promotes well-being and inclusivity, offering generous leave and pension contributions.

Benefits

Generous annual leave

Occupational pension scheme

Well-being Adviser service

Qualifications

• Proven experience supporting enterprise infrastructure platforms and software.
• Experience in server administration, database administration and application support.
• Excellent communicator who can address technical issues at all levels.
• Advanced problem-solving and troubleshooting skills.
• Strong organisational skills to manage busy workloads and ticketing systems.

Responsibilities

• Support the delivery of core operational IT infrastructure services.
• Resolve second and third-line tickets in line with service level agreements.
• Assist with maintenance and administration of the IT infrastructure.
• Deploy and maintain security for laptops, desktops, and tablets.
• Provide support services to approximately 250 users within the organisation.

Skills

Windows Server

Active Directory

Windows 11

Office 365

MS 365

Backup and Monitoring/SNMP

SMTP/Exchange

Web Server/IIS

Dell Servers and storage

Printers/Papercut

Problem-solving

Customer service skills

Organisational skills

Job description

This is a 1 year fixed term contract, with the potential to become permanent.

We have a new and exciting opportunity for an experienced Senior IT Infrastructure Engineer to join the Connexional Team.

We are offering an interesting and varied opportunity to support the work of the Connexional Team and the wider Methodist Church.

We are looking for someone who will be responsible for supporting the delivery of the core operational IT infrastructure, underpinning all services both internally and externally in a responsive and customer-focused manner.

You will advise members of the team on matters related to IT and resolve second and third-line tickets in line with the service level agreement. Assist with the maintenance, continuous improvement and administration of the team's growing IT infrastructure. Deploy and maintain laptop, desktop and tablet security to ensure that IT service users can enjoy a safe and secure IT environment. Perform proactive maintenance of the infrastructure environment as required. Work to tight deadlines and provide high levels of technical support and compliance.

Working alongside colleagues within the Infrastructure team, you will provide support services to approximately 250 office-based and remote users within the organisation.

About You

• Proven experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Office 365 and MS 365, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut,
• Experience in server administration, database administration and application support.
• Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
• Excellent communicator with the ability to communicate technical issues to all levels
• Advanced problem-solving and troubleshooting skills
• Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done
• Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
• Flexible and adaptable to changing priorities.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact us at:

Closing date: 16 Jan 2026

Shortlisting date: 23 Jan 2026

Interview (in person) date: 30 Jan 2026