Senior IT Field Engineer

Digital Waffle; England; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A technology services provider in the UK is seeking a Senior MSP Technical Support Engineer to provide enterprise-level support both remotely and onsite. This role includes managing technical duties such as troubleshooting hardware and software issues, mentoring team members, and delivering end-to-end project support. Ideal candidates will have significant experience in customer-facing roles, strong networking knowledge, and relevant IT certifications. A competitive salary and benefits package are offered, alongside career development opportunities.

Benefits

Competitive salary & pension scheme

22 days annual leave

Career development plan & training opportunities

Company vehicle & fuel card

Qualifications

• Experience in a customer-facing MSP technical support role.
• Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless).
• Relevant IT certifications/qualifications required.

Responsibilities

• Deliver technical support via phone, email, and in person.
• Handle onsite escalations & routine visits.
• Troubleshoot hardware & software issues.

Skills

Customer-facing MSP technical support experience

Expertise in Microsoft 365

Networking knowledge

Experience with VMware or Hyper-V

Education

Relevant IT certifications/qualifications

Tools

Windows Server

Azure

M365

Active Directory

VMware/Hyper-V

Exchange

Job description

Senior MSP Technical Support Engineer / Manager

Location: Silchester, UK (Office & Customer Sites within 50 miles)
Job Type: Permanent | Full-time
Salary: £40,000 - £50,000 + up to 10% matched pension + company vehicle & fuel card

The Role

You’ll provide enterprise-level technical assistance and support to our customers-both remotely and onsite-ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.

Why Join Us?

• Competitive salary & pension scheme (up to 10% matched)
• 22 days annual leave + increases with service
• Career development plan & training opportunities
• Company vehicle & fuel card for site visits

What You’ll Do

• Deliver technical support via phone, email, and in person
• Handle onsite escalations & routine visits
• Manage end‑to‑end project delivery (implementation, project management, support)
• Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
• Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper‑V, Exchange, and IT security/networking
• Create technical documentation & conduct site surveys
• Mentor team members and assist in pre‑sales activities
• Provide technical handovers to the service desk

What We’re Looking For

• Experience in a customer‑facing MSP technical support role
• Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
• Experience with VMware or Hyper‑V, enterprise firewalls, backup systems, and email security
• Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless)
• Relevant IT certifications/qualifications

If you’re ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.