Senior IT Change Manager - ITSM, Hybrid

M&S; Salford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading retail company in Salford is seeking a Change Enablement Manager to oversee the Change Enablement process in a high-velocity DevOps environment. The successful candidate will have strong knowledge of DevOps and ITIL service management practices, ensuring effective change processes that minimize disruption. The role offers a range of benefits including discretionary bonuses, a generous pension scheme, and a supportive work culture focused on innovation and diversity.

Benefits

20% colleague discount

Competitive holiday entitlement

Defined Contribution Pension Scheme

Wellbeing support

Charity volunteer day

Qualifications

• Strong knowledge of DevOps in high-velocity environments.
• Deep expertise in ITIL practices including change management.
• Experience leading change processes with minimal disruption.

Responsibilities

• Manage the end-to-end Change Enablement process effectively.
• Implement controls to maintain business operation stability.
• Collaborate with DevOps teams to align change management.

Skills

Knowledge of DevOps

Understanding of CI/CD processes

ITIL service management practices

Change management experience

Technical knowledge of IT infrastructure

Experience with ITSM tools (e.g., ServiceNow)

Tools

ServiceNow

Jira

Confluence

GitHub

Job description

A leading retail company in Salford is seeking a Change Enablement Manager to oversee the Change Enablement process in a high-velocity DevOps environment. The successful candidate will have strong knowledge of DevOps and ITIL service management practices, ensuring effective change processes that minimize disruption. The role offers a range of benefits including discretionary bonuses, a generous pension scheme, and a supportive work culture focused on innovation and diversity.