Senior Infrastructure Engineer

The Best Connection; United Kingdom; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading recruitment agency in Bromsgrove is seeking an IT Infrastructure Engineer to support and improve their core systems. This role involves acting as an escalation point for service desk queries and maintaining IT infrastructure while enjoying hybrid working flexibility. The successful candidate will have an IT degree, relevant certifications, and experience in 2nd/3rd line support. Competitive salary, excellent holidays, and additional benefits are offered to enhance your work-life balance.

Benefits

Free on-site parking

Pension plan

Cycle-to-work scheme

Employee benefits platform

Excellent holidays

Qualifications

• Experience with Azure environments is a plus.
• Flexible to work occasional weekends or out-of-hours.
• Solid 3rd line or senior support experience is desirable.

Responsibilities

• Monitor and maintain core servers and IT systems.
• Act as escalation point for 2nd/3rd line service desk queries.
• Investigate incidents and perform root cause analysis.

Skills

Strong diagnostic and problem-solving abilities

Confident communicator with strong English skills

Proven 2nd/3rd line support experience

Education

IT Degree or equivalent qualification

Intermediate certifications (MS, Cisco, VMWare or similar)

Tools

Microsoft technologies

Cisco technologies

VMWare

Job description

Join Our Team as an IT Infrastructure Engineer – Bromsgrove (Hybrid Working)

The Best Connection Group Limited is expanding its IT team and we’re looking for a skilled IT Infrastructure Engineer to help keep our technology running smoothly. Based at our modern Head Office in Bromsgrove, you’ll work closely with the IT Manager and play a key role in maintaining, supporting, and improving our core systems.

If you’re passionate about solving complex technical challenges, supporting a busy service desk, and having real influence over infrastructure performance, this could be the perfect next step in your career.

What You’ll Be Doing

• Acting as an escalation point for 2nd/3rd line service desk queries
• Monitoring and maintaining our core servers and IT systems
• Investigating incidents and performing root cause analysis
• Supporting and enhancing our UK-wide infrastructure
• Hybrid working – up to 40% of the time, with occasional travel to our UK data centres and branch locations

What’s in It for You?

Competitive salary: £45,000 – £55,000 (DOE)

Excellent holidays: 30 days (rising to 33 after one year, including bank holidays)

Additional benefits:

• Free on-site parking
• Pension plan
• Cycle-to-work scheme
• Employee benefits platform
• Friendly, modern office environment

About You

Essential

• IT Degree or equivalent qualification
• Intermediate certifications (MS, Cisco, VMWare or similar)
• Strong diagnostic and problem‑solving abilities
• Proven 2nd/3rd line support experience
• Confident communicator with strong English skills
• Flexible to work occasional weekends or out‑of‑hours

Desirable

• Advanced certifications (MS, Cisco, VMWare or similar)
• Solid 3rd line or senior support experience
• Strong networking background
• Experience with Azure environments
• Full UK driving licence

About The Best Connection

Established in 1991, The Best Connection is one of the UK’s leading suppliers of temporary labour to the industrial, HGV, warehouse, and distribution sectors. With a nationwide network of 80+ branches, we continue to grow and innovate while maintaining our commitment as an Equal Opportunities Employer.

Hours of Work

Monday – Friday | Up to 37.5 hours per week Includes a 1-hour lunch break each day.

Office-based in Bromsgrove for the first 6 months, with hybrid working thereafter.

All offers of employment are subject to satisfactory references and DBS checks.