Senior Incident Coordinator

Allianz; Guildford; Hybrid; GBP 45,000 - 54,000; Full time

Job summary

A leading insurance provider in Guildford is seeking an Incident Management Coordinator to support the critical resilience process. The candidate will coordinate the end-to-end management of business incidents, reporting to the Head of Crisis & Incident Management. Ideal candidates should have a background in financial services, experience in incident management, and knowledge of operational resilience concepts. The role offers flexible working options and a competitive salary package.

Benefits

Flexible buy/sell holiday options

Annual performance related bonus

Contributory pension scheme

Qualifications

• Experience of corporate incident management.
• Experience of briefing to varied stakeholder groups.

Responsibilities

• Coordinate and facilitate response team meetings.
• Provide monthly, quarterly and ad hoc reporting.
• Conduct trend and root cause analysis.

Skills

Knowledge of financial services or similar sectors

Understanding of operational resilience concepts

Knowledge of Power BI and other data analysis tools

Experience facilitating both physical and remote teams

Job description

Responsibilities

with key stakeholders across the business. Provides monthly, quarterly and ad hoc reporting to business areas. Receives notification of incidents through monitoring of multiple channels. Gather information to support assessment of incidents; assess and prioritise incidents. Coordinates and facilitates response team meetings, physically and/or virtually. Scribes for coordination calls, ensuring key decisions are recorded and actions tracked through to completion, providing continuous communication throughout the incident. Escalates as appropriate to tactical and strategic levels and activates response teams. Interprets technical information and communicates clearly to senior stakeholders. Enter data to, and extract management information from, Salesforce and ServiceNow. Extracts data from systems and conducts trend and root cause analysis.

Qualifications

Knowledge of financial services or similar sectors. Understanding of operational resilience concepts, including IBS and ITOL.

Knowledge of IT, IS, Fraud, Compliance and Risk issues as they relate to business. Experience of corporate incident management. Experience facilitating physical and remote teams. Experience of briefing to varied stakeholder groups. Knowledge of Power BI and other data analysis and reporting tools.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including: Flexible buy/sell holiday options Hybrid working Annual performance related bonus Contributory pension scheme Development days A discount up to 50% on a.

Role Description

This role supports delivery of a critical resilience process in AzUK. The Business Incident Coordination Team (BICT) is part of UK Protection & Resilience (P&R), within Ops/IT. This role supports day-to-day operation of BICT, reporting to the Head of Crisis & Incident Management. BICT coordinates the end-to-end management of business incidents (which may originate in domains including technology, cyber, infosec, fraud, data, security and supply chain, for example). It includes receiving notification, assessment, escalation, response activation, response meeting facilitation, recording, reporting, reviewing and analysis of incidents.

Salary Information

Pay: Circa £53,500. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Key Accountabilities

Operates the Incident Management process, recommending improvements and changes. Operates emergency notification systems. Develops and maintains relationships.

Additional Information

range of insurance products including car, home and pet Retail discounts Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender.